Help us improve things for you and your fellow fans
Feedback is extremely important to us at Huddersfield Town, and we want to know about any areas for improvement to make our service and the supporter experience better for you!
This page will be updated periodically with feedback we have received from our supporters across all our channels and the actions we have taken to address them.
Please do not hesitate to contact us if you have any queries, concerns or suggestions through one of the following channels:
Email: supporterservices@htafc.com
X: @htafchelp
You will find contact information for our various departments alongside other information in our Club Charter HERE.
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July 2023
Fundraising
Feedback: Fans wanted a way to honour Marcus Stewart
Actions: We have launched ‘Miles for Marcus’ due to take place in September 2023 to raise funds for the Darby Rimmer MND Foundation, in Marcus’ name
Ticketing
Feedback: Fans wanted to be able to buy tickets every weekday at the Stadium
Actions: We have extended the Ticket Office opening hours during the week to Monday-Friday 9am-5pm
Retail
Feedback: Fans wanted to be able to purchase larger size replica shirts
Actions: The Club shop have ordered 5XL and 6XL Home and Away replica shirts
August 2023
Catering
Feedback: Fans would like to see healthier food options for juniors
Actions: The Terrier Kidsbox, previously only available in the Big Red Upper Tier is now available in all home stands and now has the option of either ham or cheese sandwich alongside carrot and cucumber sticks, cherry tomatoes, fruit, a biscuit and water for £4. We are also giving away free fruit to juniors sitting in the Big Red Upper Family Area.
Match Day Experience
Feedback: Fans found find it difficult to hear the PA Announcer on match day
Actions: New pitchside speakers are being trialled to improve audio clarity
Retail
Feedback: Fans wanted to see a streetwear range stocked in the Club shop
Actions: The Club shop will be stocking a new range of on trend, streetwear style apparel
Catering
Feedback: Fans wanted to be able to purchase drinks on the Stadium site
Actions: In addition to the new Magic Rock Fanzone which now features two drinks outlets, and the Legends Bar, we have introduced satellite bars in two locations in front of the Core Lower Tier to ease queuing
Match Day Experience
Feedback: Fans wanted more of an atmosphere in the Magic Rock Fanzone
Actions: Huddersfield band FLAWES performed a set pre match at the Leicester match to a great reception and Norwich City saw a DJ building up the atmosphere up until kick off
