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Club News


24 November 2014

Take five minutes to fill in the latest 'All Together Town' survey

Huddersfield Town needs your help to improve the match day experience at the John Smith's Stadium! 

The ‘All Together Town’ initiative was launched in 2013 as a new way for the Club and supporters to work together. 

In November 2013 the Club sent out an extensive survey asking for feedback on the home match day experience that identified hot topics and key areas for improvement, in particular atmosphere and issues such as the quality and price of food and drink, stewarding, parking and match day entertainment.

From this survey, supporters were also asked if they would be willing to participate in face to face meetings with club representatives named the ‘Voices Panel’ and take part in online surveys through the ‘Online Panel’.

The first meeting of the ‘All Together Town’ Voices Panel took place on Thursday 28 November 2013 at PPG Canalside and since then the 25 members have met with club representatives and facilitator Mark Bradley of the Fan Experience Company, eight times.

Some of the things that have happened over the year:

- #FilltheFMLower campaign was trialled and then a ‘Singing Section’ was put into place for the 2014/15 season
- New grouped ticketing arrangements have been implemented for away game ‘Singing Section’
- The ‘North Stand Loyal’ movement was born, which is now a thriving group 
- Surveys sent to online panel on GUAH and their views on Safe Standing
- Supporter Liaison Officer Nathan Hosker appointed (Follow Nathan on Twitter @htafcSLO)
- External guests have also been invited to the meetings including representatives from the Stadium management KSDL, Stadium Safety Officer, Sodexo (Stadium catering company) and West Yorkshire Police.

To enable us to see how far we have progressed and to find out which areas still need improvement, the Club - along with the Voices Panel – has put together a short nine question survey; please click HERE to fill it out.

Fans have until Friday 28 November to fill in the survey.

Huddersfield Town Chief Executive Nigel Clibbens explained: 

“We wanted to open up, build and develop improved formal consultation and communications between the Club and fans about important off the field issues with the aim to make a real difference to fans and the Club. We wanted more, different voices to be heard in a way that results in positive progress and improvements. 

“The Club started the ‘All Together Town’ project because we want to make a difference and improve Huddersfield Town, starting with our home match days. It goes without saying that we want more supporters to come to our home games, but we also want to improve the match day experience for all supporters.

“We want to be able to target, prioritise and bring about changes in a structured and transparent manner after listening to the valued opinions of a cross section of Huddersfield Town fans.

“The Club is very happy with the results of the first 12 months of consultation – working together it’s brought about lots of positive change that I believe has improved the match day experience. 

“However, we have only just started together on this journey and I hope as many fans as possible fill in the new survey to help us improve the match day experience even further and build on what we have achieved so far.”

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