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SURVEY ISSUED ON MATCHDAY EXPERIENCE

27 September 2013

‘All Together Town’ initiative reaches next step

Following on from the first meeting of the new ‘All Together Town’ initiative at Canalside last Thursday, fans on Town’s database will today have their say via the first online survey.

The Club held the initial ‘All Together Town’ fans meeting, open to all supporters, to discuss the new programme in further detail, explain the next steps and hear more of the Club’s plans to recruit a Supporter Liaison Officer from the fan-base.
 
Facilitated by Mark Bradley of the Fan Experience Company and attended by Town’s Board members Ann Hough, Sean Jarvis and Nigel Clibbens, the meeting focussed on the objectives of ‘All Together Town’ and how it could work before going on to the match day experience at Town’s home games, following up feedback from an initial fans survey, run in association with club partner Ask Insight, in late 2012. 
 
That survey had identified hot topics and key areas for improvement in particular on home match days, which included issues such as the quality and price of food and drink, stewarding, parking, match day entertainment and atmosphere. The possibility of more home fans – not just families – sitting behind one of the goals at the John Smith’s Stadium was also revisited.
 
Those Town fans attended in person and contributed their thoughts on the night and, in a first for Huddersfield Town, the meeting was streamed live on the internet.

For the last week, fans have had the opportunity to provide detailed input into the composition of the first survey, which will help to prioritise the most important match day issues to be addressed. 

This survey will be emailed to supporters on Town’s database aged 16 or over today. 
  
Huddersfield Town’s Chief Executive Nigel Clibbens said:
 
“As we have said before, for the ‘All Together Town’ initiative to be a success it is vital that a really wide range of fans come forward and take part. 
 
“We want to be able to target, prioritise and bring about changes in a structured and transparent manner after initially listening to the valued opinions of a cross section of Huddersfield Town fans.

“For this to happen, we need as many supporters as possible to fill in the online survey that should land in inboxes on Friday.”

Supporters have until 11 October to have their say via the online survey.

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