1,000 respondents evaluate Huddersfield Town
1,000 Huddersfield Town fans took part in the Club’s first ever supporter survey last month with fans Karen Ramsay and Adam Howlett drawn out as the lucky winners of the two main prizes.
Karen Ramsey, of Stoke-on-Trent, won two VIP tickets to Town’s upcoming game against Leicester while Adam Howlett, from Huddersfield, won a signed Huddersfield Town Wembley Play-Off Final shirt. Both prize winners are pictured with Town's Commercial Director Sean Jarvis and International Development Manager Ajin Abraham.
Prize winner Karen Ramsay told htafc.com:
“I found out about the survey via twitter - I was pleased to fill it in, as it's nice to be asked as a fan what you think about the Club,” said Karen. “I’ve watched Town for nearly 30 years, so I've probably got a lot of opinions!
“I love what the Club does and how it engages with its fans, with the survey being just one example - I think this is quite unique in football. It shows that the Club is run by people who have a passion for Huddersfield Town, just like I do; people who want to see the Club move on, not just up the league, but in all aspects of its work in the community. It's a club to be proud of.
“Winning a prize for filling in the survey was a really nice surprise! I didn't realise there were prizes up for grabs - thanks for the VIP tickets to the Leicester match. I'm looking forward to the game, as always - even more so now we're back in the Championship.”
Adam Howlett added:
"I always like completing the Town surveys as I feel the Club does take on board its fans' opinions and acts on them. I don’t think you can complain about the service you are being provided if you haven’t at least expressed your opinion about it.
"The day I collected the prize was like a dream come true. Getting to walk out of the tunnel on a match day and getting to sit on the bench before a match. The signed shirt was just icing on the cake.
"I had found a few things I didn’t think were that well done with the survey but you were happy to listen to what I, and other fans, had to say and were taking this on board for your next survey."
Town in conjunction with its Official Research Partner Ask Insight created the survey with a goal to create a comprehensive investigation encompassing as many aspects of the football club that its supporters come in to contact with as possible.
Following the survey, the Club found that there were a few areas of improvement that could be made to the process such as the design of the survey, which is something that will be considered for future surveys.
Analysis of the results is currently underway at Ask Insight and the Club will share the information with supporters once it has been finalised.
For more information about Ask Insight please visit www.askinsight.co.uk