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CLUB CHARTER

This Charter outlines principal Club commitments and policies in respect of our supporters and provides information regarding various aspects of the supporter experience.

Huddersfield Town aims to consistently be one of the top 30 clubs in English football in a competitive and sustainable way.

We aim to unite fans, players and staff and redefine what teamwork is all about, making the culture around our football club the standard that all other clubs aspire to attain.

We will do the right thing by our supporters and our community, even when nobody else is there to see it.

We’ll always be positive and enthusiastic, and we’ll never be scared to try and fail.

We have a relentless desire to learn and win!

We have five main objectives:

- To develop and maintain a high performing player talent base
- To develop and maintain a profitable and sustainable business
- To ensure the maximum return on the Club’s facilities and assets
- To be a true family and community club
- To develop and retain members of staff

Huddersfield Town is committed to providing excellent quality service and a value-for-money match day experience. They are an integral part of our values.

The Club’s general enquiries line is 01484 960 600 and from here you can be directed to the Club’s different departments.

General customer service enquiries, complaints and suggestions should be initially directed to the Club’s general enquiries email - info@htafc.com - where staff will endeavour to resolve the issue or direct it to the relevant individual or department concerned.

Telephone: 01484 960 600
Email: info@htafc.com

Availability: Monday- Friday 9am-5pm (voicemail is available out of hours)

It is the Club’s policy to respond to supporters within a maximum of seven working days and this will be done either by telephone, email, or letter. If it is not possible to provide a full response at that time, an acknowledgement will be sent, and a detailed reply will follow within 21 working days of receipt of the original communication.

Supporter Liaison Officer

The Club’s Supporter Liaison Officer Robyn Kennerdale has responsibility for the delivery of the Club’s policy where it concerns supporters and will act as a point of contact for supporters, liaising with other departments and Club senior management.

Telephone: 01484 960629
Email: rachel.taylor@htafc.com or supporterservices@htafc.com

COMPLAINTS TO AN INDEPENDENT BODY

If a supporter feels that his or her complaint has not been dealt with satisfactorily, they can contact The Independent Football Ombudsman.

Independent Football Ombudsman
Premier House
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD

Telephone: 0330 165 4223
Email: contact@theifo.co.uk

Telephone: 0800 588 4066
Email: contact@theifo.co.uk
Post: The Independent Football Ombudsman, Suite 49, 57 Great George Street, Leeds, LS1 3AJ

Please note that the IFO is unable to investigate any complaint that has not first been submitted to the Club via the channels above.

Contacts

Operations Director - Ann Hough – ann.hough@htafc.com  

Commercial Director – Ian Birtley ian.birtley@htafc.com

Senior Commercial Manager (Hospitality) - Tracy Nelson - tracy.nelson@htafc.com

Partnerships and Business Development – Daniel McGeachie - daniel.mcgeachie@htafc.com  

Retail Manager - Luke Cowan - luke.cowan@htafc.com

Head of Ticketing – Gina Buckley – gina.buckley@htafc.com  

Marketing & Communications Director - David Threlfall-Sykes - david.threlfall-sykes@htafc.com

Acting Head of Supporter Services/Supporter Liaison Officer – Rachel Taylor – rachel.taylor@htafc.com 

Head of Marketing - Jonathan Wilkinson jonathan.wilkinson@htafc.com

Disability Liaison Officer - Gina Buckley - dlo@htafc.com

Promotions - Karen Haigh - karen.haigh@htafc.com

Canalside Operations Manager - Lesley Turner - lesley.turner@htafc.com

Academy Secretary - Karen Jagger - karen.jagger@htafc.com

Head of Safeguarding - Karen Crosland - karen.crosland@htafc.com

Town Foundation Chief Executive Officer - Siobhan Atkinson - siobhan.atkinson@htafcfoundation.com

Financial Controller- Sasha Dobson - sasha.dobson@htafc.com

IT Manager - John Armitage - john.armitage@htafc.com

HR Manager – Zoe Shackleton – zoe.shackleton@htafc.com

Staff Conduct

The Club seeks to ensure that the talents of all employees are fully maximised, and that opportunities afforded to employees and prospective employees will be solely on the grounds of merit. To achieve our equality aims, no employee or job applicant will receive less favourable treatment by the Club in relation to any protected characteristic as defined in the Equality Act 2010, or any other unjustifiable reason.  Our policy and approach apply to all current and prospective employees and workers.

Huddersfield Town will strive to communicate proactively and widely with its supporters and stakeholders. We are proud of our relationships with supporter groups and will continue to engage with a cross section of our fans wherever possible. We communicate with stakeholders, supporters and the general public on regular intervals through supporter forums and surveys, and by the publication of current policies on major issues in a clear and precise manner.

All major news and announcements are publicised through the official website (htafc.com), the Club's social media feeds and through the local media.

Information is also passed on through frequent supporters' meetings attended by Club officials, held both in and away from Huddersfield and ad-hoc meetings with individual supporters.

We will use all available media in particular:

- htafc.com
- shop.htafc.com 
- Twitter: @htafc, @htafchelp, @htafcbusiness, @htafcmegastore, @htafcfoundation, @htafcpromotions, @htafcacademy
- Facebook (www.facebook.com/htafc)
- Instagram: @htafc, @htafcbteam- Town Square App including push notifications
- YouTube: HTTV
- Spotify / Apple Podcasts: HTAFC Sounds
- TikTok: @htafc
- Snapchat: htafcsnap
- Town Square App including push notifications
- BBC Radio Leeds
- Independent radio networks
- Local papers (including, but not exclusive to, the Huddersfield Examiner)
- Customer Relationship Management - direct email communication to our 320,000 contacts
- SMS

Supporter Consultation

We have a Supporter Services team who manage supporter communication and engagement, to contact them please email supporterservices@htafc.com or contact our SLO on rachel.taylor@htafc.com.

All Together Town

Our ‘All Together Town’ fan engagement programme involves a representative panel of supporters meeting with Club staff and Directors every three months to gain feedback on important issues. External individuals and groups are also invited to attend the meeting depending on the agenda, which is set by supporters as well as the Club. Notes of meetings are published on htafc.com. Surveys are also sent out to the wider fan base at intervals during the season on a wide range of topics.

You can view the ATT Terms of Reference and access notes from previous meetings by clicking HERE.

Ticketing

The information below has been amended, but largely relates to our pre-COVID-19 Ticketing Policy. Under current circumstances and due to Government, EFL and Sportsground Legislation there will be changes to the ticketing policy on an ongoing basis and supporters should ensure we have correct email addresses in order that this can be communicated at short notice. If you do not have access to email, alternative contact details should be provided to the Ticket Office without delay.

Huddersfield Town will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes.

All ticket sales are subject to terms and conditions and the stadium regulations. For full details on the ticketing policy please visit the tickets section on the website HERE.

Purchasing

When there is availability, match tickets can be purchased in several ways, subject to ticket allocation and on-sale dates. Please refer to the Club's communication channels for full ticket details of the relevant fixture.

Before booking home match tickets, please note that the online booking service is the fastest and most effective way of securing your tickets for matches. There may be occasions when it will be a requirement that a previous booking history is required, and we therefore recommend that you have activated your online account and you keep your details up to date. The Ticket Office staff will be happy to help with any queries regarding your account.

Online

In order to ease ticket purchasing, Huddersfield Town has an online ticket purchase system to satisfy demand and increase speed of purchase. Tickets may be purchased 24 hours a day, seven days a week:

- Go to our home page, htafc.com

- click on 'Tickets'

- click on the sub heading of 'Buy Tickets Online'.

If you have not purchased match tickets online before and you are already a Season Card holder, you will need to activate your account.

If you are not a Season Card holder or Member, you will need to register your details and create an account before being able to purchase tickets online.

The Club will introduce ‘Digital Ticketing’, for every Huddersfield Town home fixture throughout the 2022/23 season. This system allows supporters to download their tickets to their smart phone or print their purchased tickets at home (rather than collect from the ticket office or have them posted out).

Please note that all online sales will be subject to pre-advertised administration fees.

By telephone

Ticket line: 01484 960 606

Opening hours can be found HERE.

In person

Opening hours can be found HERE.

Payment Options

All major credit/debit cards are accepted except for American Express and Diners Club Cards.

All card transactions are subject to administration fees as outlined.

In addition, Huddersfield Town offers supporters the chance to pay for their Season Card by instalment plan with V12 Finance over 10 months.

Away Supporters

The Club abides by the EFL’s regulations governing the allocation of tickets to away supporters when this option is available.

The Club does not charge admission prices to supporters of a visiting club that is higher than those charged to our own supporters for comparable seating. The away supporters' seats are in the Magic Rock Stand (South Stand) and the comparable home area is the Fantastic Media Family Stand Upper Tier (North Stand). Any concessionary rates offered to senior citizens and junior supporters will apply to supporters of a visiting club.

Disabled Access

The John Smith's Stadium currently has wheelchair spaces on the front rows of both sides of the pitch together with 16 elevated wheelchair spaces on a raised platform in the corner, which have provision for the personal assistant to sit adjacent to the supporter.

There are eight elevated wheelchair spaces in the Magic Rock Stand which have provision for the personal assistant to sit in front of the supporter, as well as a row along the front of the stand with provision for 25 wheelchair spaces and for the personal assistant to sit adjacent.

Details of all ticketing arrangements and disabled support services can be obtained by contacting 01484 960 606; by emailing dlo@htafc.com or by post for the Attention of the Disability Liaison Officer, Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.

Pricing

Ticket prices in all areas of the John Smiths Stadium for the 2022/23 are:

Adults - £25
65s and over - £20
18s and under - £15
Under-11s - £10

Children under the age of 14 must be accompanied by an adult aged 18 and over.

Cup Competitions

Tickets for Cup competitions are priced as home League games or, dependent on the stage of the competition and agreement with the opposition, may be reduced.

Concessions

The Club offers concessionary rates on match tickets for Under-11s, 18s and under and 65s and over.

Tickets for disabled fans are available with complimentary access for the personal assistant (this applies to both match tickets and Season Cards).

Away Matches

Tickets are put on sale via the following system:

- Season Card holders AND Blue & White members

- Season Card holders

- Blue & White members

- General Sale

General Sale

Subject to availability and for supporters with a previous booking history.

TV Coverage

Due to TV coverage, certain matches may be subject to change of match date and kick-off time. It is the responsibility of the ticket holder to ascertain the rescheduled match date and kick-off time, which is communicated through the Club's communication channels.

Relocating/Returns/Refunds

Every effort is made to facilitate the return and redistribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased.

Unwanted tickets should be returned to the Club before the date of the fixture where, providing the card holder has a genuine reason for returning the ticket(s), a full refund will be given.

If any fixture should be postponed before kick-off, ticket holders will be entitled to admission to the re-arranged match. If the match should be abandoned after kick off, ticket holders will be entitled to half price admission to the re-arranged game. Should the match be abandoned after the second half has kicked off, then no refund will be given.

Membership Schemes

The Club runs the following membership schemes:

- Season Card holders
- Blue & White Members Club

Huddersfield Town advocates for all stakeholders to contribute towards developing and maintaining a culture and environment based on inclusion and respect for others.

The Company has a zero-tolerance policy towards abuse, discrimination, and harassment and we are committed to ensuring that any such allegations are reported and addressed in accordance with the Club’s procedures; all reported incidents will be reviewed and action will be taken as necessary. This policy reflects our commitment to meeting and exceeding the requirements of the Premier League Equality, Diversity, and Inclusion Standard.

The Club fulfils the statutory requirements of the Equality Act 2010 in relation to different (protected) characteristics, including: age; disability; gender reassignment; marriage and civil partnership (including same-sex marriage); pregnancy and maternity; race; religion/belief; sexual orientation, and sex. We work hard to ensure that our staff and supporters demonstrate expected standards of behaviour, which are based on the principle of respect for others, and which relate to our inclusion standards and zero-tolerance approach to abuse, discrimination and harassment.

Discriminatory language and/or behaviour relating to age, disability, gender and gender identity, race, sexual orientation and any other personal and/or protected characteristic are strictly forbidden and will result in arrest and/or ejection from the Ground. The Club reserves the right to impose any other sanctions as appropriate/necessary, which may include attendance at an educational workshop and/or a ban for one or more matches.

We support the work of national organisations and associated campaigns, including ‘Football vs Homophobia’, ‘Kick it Out’, ‘Show Racism the Red Card’, ‘Level Playing Field’, ‘Women at the Game’, and ‘Stonewall’s Rainbow Laces Campaign’, and we have an annual calendar of events designed to educate and raise awareness of different themes related to equality, diversity, and inclusion.

Menopause Friendly Employer

In May 2022 we became the first football club to achieve Menopause Friendly Employer status. Through this accreditation we have demonstrated our understanding of the effects that menopause can have in the workplace, raised awareness, and put support in place for those who need it.

We have a comprehensive Menopause Policy, covering roles and responsibilities, and the range of possible adjustments we may make for anyone experiencing menopausal symptoms.

We are committed to catering for all our employees’ health and wellbeing needs, and by working in partnership with Henpicked on the Menopause Friendly scheme, we have implemented practical ways to support our colleagues, and we have provided mandatory Menopause Awareness training for all our staff. We are very proud to be leading the way in breaking down the taboos often associated with the menopause and that this work is integral to our ‘Terriers Together’ Equality, Diversity, and Inclusion Strategy and female inclusion aspirations.

The Club takes the needs and interests of its supporters seriously and we pride ourselves in having a well-trained team of staff who are equipped to respond to all alleged incidents of abuse, discrimination, and harassment in a timely and sensitive manner. We also welcome feedback from all parties as to how we can continue to develop our approach to maintaining an environment that is inclusive of everyone.

For more information on the Club’s equality policy and wider equality work please visit the Terriers Together page HERE.

Huddersfield Town Football Club is proud of its reputation of being an inclusive, family friendly, welcoming Club and we work hard under our ‘Terriers Together’ banner to ensure all our stakeholders feel valued and respected.

We have a zero-tolerance approach to all forms of discriminatory behaviour, including (but not limited to) racial, homophobic/transphobic, sexist, ageist or other discriminatory language or behaviour, and we are committed to making our Stadium incident-free.

Similarly, when engaging with social media relating directly to the Club, whether on our official social media channels or elsewhere, we ask our supporters to behave in a fair, respectful and inclusive manner which is in line with our Club’s values and beliefs as set out in our ‘Terriers Together Equality, Diversity, and Inclusion Strategy’, and to refrain from making any discriminatory, abusive, or offensive comments in relation to our staff, players, fellow supporters, and other stakeholders.

All communication should be mindful of individuals’ rights to be treated with kindness, dignity, and respect.  We reserve the right to block any individual from commenting on our social media platforms if the principles outlined are not adhered to.

How to report an incident/concern – match day

Everyone attending a match at our Stadium has the right to feel safe, valued, and included and we encourage supporters to play their part in this by reporting any incidents they are a victim of, or are witness to.

An individual who believes they have been the victim of discrimination, harassment, or abuse on a match day should notify the nearest steward, or alternatively contact the Club’s ‘Tackle and Text’ reporting line on 0774 1528 949 giving full details of the incident and which stand, row, and seat it took place.

The text will go through to the match day safety team who will investigate via steward intervention, direct observation, or remote observation through security cameras.

Alternatively, or if after the match day, individuals can contact supporterservices@htafc.com to report an incident, which the Club will then investigate. 

How to report an incident/concern – social media

We encourage our supporters to use social media in matters relating directly to the Club in a responsible, inclusive, and respectful way, creating an environment of healthy debate and discussion. Huddersfield Town will not accept personal abuse directed at its players, staff, or supporters on social media, in exactly the same way that such language or behaviour are unacceptable inside the John Smith’s Stadium on a match day.

Our advice to fans who receive hurtful, abusive, or discriminatory comments is not to engage directly with those accounts/perpetrators but instead to first report the post or comment to the relevant social media platform following the associated link below, and then to block the user from any further contact.

Facebook - https://www.facebook.com/help/181495968648557/

Twitter - https://help.twitter.com/en/safety-and-security#sensitive-content

Instagram - https://help.instagram.com/contact/383679321740945

YouTube - https://www.youtube.com/intl/en-GB/about/policies/#reporting-and-enforcement

LinkedIn - https://www.linkedin.com/help/linkedin/answer/37822

Snapchat - https://support.snapchat.com/en-US/i-need-help

TikTok - https://support.tiktok.com/en/privacy-safety/report-inappropriate-content-default

We also encourage supporters to report any incidents witnessed on social media platforms that directly affect Huddersfield Town, staff, players, or supporters via email to supporterservices@htafc.com, sharing details of the incident and screenshots of any offensive social media posts where possible. The Club will acknowledge receipt of your complaint and confirm the next course of action if it intends to investigate further.

Match Day Incidents

If the perpetrators of a match day incident are identified, an investigation will take place and they will be written to with an imposed sanction which can range from exclusion from the match up to an indefinite ban, at the discretion of the Club Safety Officer and in accordance with the Club’s Sanctions Guidelines, please see table below.

An appointment will be made at the earliest opportunity for the perpetrator to meet with the KSDL Safety Officer and HTAFC Operations Director to discuss the incident. In most cases the individual will be required to sign an Appropriate Behaviour Agreement before any exclusion is lifted. If necessary, a second appeal will be heard by an Appeal Board consisting of a senior member of KSDL staff and HTAFC Management teams. Any exclusion will continue until the outcome has been reached. The decision of the Appeal Board will be final.

Where it is considered appropriate, the Club may offer an education course as part of the sanction process, and this will be communicated to the individual concerned in writing in the first instance.

Where the incident of harassment, victimisation, or discrimination amounts to a criminal offence, the appropriate authority will be informed and the Club/KSDL may provide information to these bodies where appropriate.

Social Media Posts

Although it is not possible for the Club to take on the role of policing social media platforms, we will consider taking action against individuals or groups who produce or distribute social media posts that contravene the Club’s Equality Policy and Terriers Together Equality, Diversity, and Inclusion Strategy, when these come to our attention. We will investigate all complaints or conduct directly involving the Club on a case-by-case basis if the post/s, in the Club’s judgement:

  • Seriously and directly contravenes our Club values
  • Does so in a way which we believe will or could bring the Club into disrepute, and
  • Can be reasonably identified as originating from known supporters of the Club

Actions taken could involve:

  • Blocking the individuals or groups from following our official accounts
  • Banning the individuals or groups from attending Huddersfield Town AFC matches
  • Offering an education course to individuals or groups as part of the sanction process
  • Reporting the individuals or groups to the social media platform and to the Police if we feel a crime has been committed

It is not possible for the Club to intervene in every situation, and the decision on whether to take action will remain at the Club’s discretion. Any decision not to act does not constitute an endorsement by the Club of the content under complaint. 

Sanctions Guidelines

Please click HERE for the Club’s Sanctions Guidelines.  

Designated Football Officer

HTAFC’s Dedicated Football Officer is PC 5082 Harvey Bingham and he can be contacted on harvey.bingham@westyorkshire.pnn.police.uk. Please note that if you would like to report a crime, first report to 101 where you will be issued with a crime number to enable the district officers and PC Bingham, where applicable, to investigate.

Kick It Out

Kick It Out, English football’s equality and inclusion organisation also provide a reporting mechanism via an online form which you can access HERE. Additionally, Kick It Out have a Reporting App which can be downloaded from the Apple Store or Google Play.

Safeguarding

Parents should be aware of, and appropriately supervise, the use of social media by children who may be particularly susceptible to unpleasant content online. More details about keeping children safe online can be found through the NSPCC and other charities:

https://www.nspcc.org.uk/keeping-children-safe/online-safety/

https://www.thinkuknow.co.uk/

For more information on Safeguarding at Huddersfield Town, please click HERE.

Time limit for returned goods is 28 days after date of purchase.

All goods must be returned in an unworn/unused condition with original packaging (goods will be examined, and a form will be completed).

Proof of purchase is required for cash refunds, otherwise credit note/voucher or replacement goods will be offered.

Refunds will be returned according to original payment method.

If there is no receipt and the price has been subsequently reduced, then only the sale price is given as credit note/voucher or replacement goods. Any goods found to be faulty may be given a cash refund. They must be accompanied by proof of purchase on return.

The Club is unable to exchange or refund a custom printed shirt if the size is incorrect (unless it is faulty) or accept responsibility if a player leaves the Club or changes his squad number.

The Club promises that to its knowledge, its products are:

- Of satisfactory quality and safe to use

- Fit for the purpose for which they are sold

- As described (packaging and signage)

All replica shirts have a lifespan of one season, training kits are also changed annually.

N.B. The kit cycle is dependent on kit and main sponsors. From time to time the Club may introduce one-off limited-edition shirts.

Please note HTAFC may substitute an out-of-stock product for a same priced or more expensive item.

Retail ‘Click & Collect' Terms & Conditions

If you are unable to collect the parcel 30 days after your confirmation email has been sent, the Club will exercise the right to return the goods to store.

The Club receives an extremely high volume of requests of this nature and for this reason sadly we are unable to arrange items for signing or accept items that are sent into us to be signed.

Please do not send the club your own merchandise or memorabilia to be signed by players or football staff as we cannot guarantee we will receive your parcel and cannot take responsibility for ensuring its safe return.

The Club will aim to give supporters other opportunities to have items signed at one-off events on occasions, details of these will be announced on our website once confirmed.

The Club may, at its discretion use signed merchandise to raise money for its official charities, for sponsor obligations or for its own promotional purposes.

Huddersfield Town is fully committed to achieving best practice and being viewed as a good corporate citizen.

This involves working with the Club’s official Charity the Huddersfield Town Foundation and supporting them to deliver CSR activities and programmes on behalf of the Club, as well as supporting club commercial partners to engage with the work of the Foundation.

This allows for creative, innovative programmes to be delivered in the immediate and wider community of Huddersfield Town. The Club continues to support the Yorkshire Air Ambulance through the annual ‘Pedal for Pounds’ bike ride and is proud to have raised over £2 million for the lifesaving charity as well as other local causes since 2009. 

The Town Foundation

The Huddersfield Town Foundation Ltd is a registered charity founded in 2012, initially set up to provide free breakfasts to children across Kirklees via its ‘Early Kick-Off’ Breakfast Club programme. As the Foundation has grown and developed, it now aims to make an impact in four key areas; Learning & Education, Health & Healthy Behaviours, Safe Spaces & Places and Movement & Activity.

To do this, staff deliver a range of projects in schools and other community settings, working with residents of all ages and backgrounds. Despite this, breakfast clubs have remained an important part of the Foundation’s offer and 41 schools across Kirklees currently receive free food daily. The breakfast club has to be free and open to every child within the school, the school are not allowed to charge the pupils and this is funded through Foundation fundraising activities.

The Foundation is rooted in its community and the unique needs of Kirklees are part of how they define their purpose, along with a passion for football and support, their distinct knowledge and skills and the resources they can access to make it all happen.

As an independent organisation, the charity has its own Board of Trustees and Management Team. Trustees come from a variety of backgrounds and are all volunteers, tasked with making sure the Foundation always put the needs of people in Kirklees first in addition to safeguarding assets by providing strategic direction. The Management Team is accountable to the Trustees.

As an organisation, the Club is inundated with requests for support from a significant number of local, regional and national charities. It is impossible for us to help every one of them and choosing between them proves to be incredibly difficult.

The Club’s official charity is the Huddersfield Town Foundation who carry out a whole range of work in the Kirklees Community. More information about the work of the Huddersfield Town Foundation can be found HERE.

The Huddersfield Town Foundation will consider requests for signed merchandise from registered charities. However, due to the overwhelming demand we regret that it is not possible to meet all of the requests we receive. Requests from charities based within Kirklees and Yorkshire receive priority support. Neither the Club or Foundation are able to provide monetary donations or sponsorship, video messages, PR support or grant requests for bucket collections on a match day for charities.

The Foundation operates a window for charity requests between August and April and submissions are made by completing the online web form.

Further Details for Charity Requests can be found by clicking HERE.

The Club believes that the general well-being and welfare of all children, young persons and adults at risk who are involved with the Club in any way, is of paramount importance.

Therefore, the Club will provide a safe setting for any child or young person under the age of 18 or adult at risk. It encourages best practice in safeguarding children and adults at risk matters in a spirit of partnership and openness with all children, adults at risk, their families, and local agencies.

The Club will promote good outcomes in terms of health, development and educational achievement alongside football and sporting excellence. It will encourage everyone working for the Club to recognise the significance of ethnic and cultural diversity.

Safeguarding is the responsibility of everyone who has contact with children, young people and vulnerable groups, we provide a positive environment, enjoyable experiences and to protect from harm. The Club safeguarding policy provides details of different types of abuse, guidance on identifying issues and procedures and support for use by staff and volunteers.

Mandatory legislation and best practice underpin the activities which are available at the Club and this policy will help to ensure that responses to activities and issues are consistent considering local authority guidance, law and individual needs across our community.

The Safeguarding and Adults at Risk policies will be evaluated and reviewed annually and will be subject to Board approval to ensure they remain in line with statutory guidance and relevant to the work of the organisation. All other policies and procedures are reviewed regularly to ensure they are in line with current guidance and good practice.

To view the Club's Safeguarding Policy in full, click HERE.

This section will be updated with the 2022/23 ground regulations when they are available.

Huddersfield Town may collect personal information about you whenever you contact the Club, for example, in writing, by phone, fax, e-mail or SMS, or visit the Huddersfield Town websites.

The information we may collect includes: (a) your name, age, gender, postal and e-mail addresses, landline, fax and mobile; (b) your membership details (c) the username and password you use to access restricted areas of the Huddersfield Town website.

Huddersfield Town, its affiliated companies and sponsors may use your information: (a) to contact you with news and features concerning Huddersfield Town; (b) to contact you with details or products and services which may interest you; (c) to process any transaction you make with us: and (d) to personalise the content of our website in accordance with your preferences.

Except as set out in the above, we will not disclose or share your information with any third party, except where required by law or in connection with the sale of all (or substantially all) of the Club's assets.

If you have already registered for such additional offers and wish to change your preferences, please email data@htafc.com.

You have a right to ask for a copy of your information and to correct any inaccuracies; please write to or email the Club.

To view the Club’s Privacy Policy please click HERE.

The Huddersfield Town Association Football Club Limited Anti-Slavery and Human Trafficking Statement.

The Huddersfield Town Association Football Club Limited (“HTAFC”) recognises that respect for human rights is an integral part of its corporate social responsibility, as an EFL Championship football club.

HTAFC takes its responsibilities seriously and as such has fostered an organisational culture in which the dignity and human rights of all stakeholders are paramount and are respected by all. We believe that conducting business with strong moral principles and standards is fundamental to the ongoing development of our culture.

HTAFC is also subject to the requirements of the Modern Slavery Act 2015, and we are committed to ensuring compliance with this legislation in all aspects of our organisation. We are also committed to working with the organisations in our supply chain, and other partner organisations, to prevent any of their workers being subjected to modern slavery.

This statement sets out the actions that HTAFC has taken to understand all potential modern slavery risks in relation to our organisation, and to put measures in place to ensure that there is no slavery and/or human trafficking in our business and supply chains. This statement relates to actions and activities of the Club during the financial year up to and including 1 July 2022.

Equality

Our approach to modern slavery is consistent with our commitment to the principles of equality, diversity and inclusion, and our zero-tolerance policy towards abuse, discrimination, and harassment.

We have a zero-tolerance approach towards discriminatory language and behaviour. We actively promote equality and celebrate diversity as demonstrated through our work towards achieving the Intermediate Level of the Premier League Equality, Diversity, and Inclusion Standard, being a Disability Confident Leader, a Mindful Employer, a Menopause Friendly Employer, and a supporter of the Muslim Athlete Charter.  We support of a range of organisations and campaigns including Level Playing Field, Rainbow Laces, Football vs Homophobia, Kick it Out, and Show Racism the Red Card.

HTAFC plays an integral role within the local community. We are proud of our reputation of creating and developing community cohesion throughout the town and the wider locality. Football itself plays a unique role in bringing people together from a wide range of different backgrounds and can provide opportunities for all sections of the community to engage with the Club and participate in the community programmes provided by our charity, the Huddersfield Town Foundation.

Supplier Code of Conduct

We are reviewing our Service Level Agreements with suppliers, and at the time of renewing these we will ensure that suppliers agree to comply with a Supplier Code of Conduct, which will require all third parties working with HTAFC to comply with all labour laws in the jurisdictions where they operate, and to take appropriate steps to ensure that there is no slavery or human trafficking in their own supply chains.

HTAFC is committed to undertaking increased levels of due diligence on all proposed third parties prior to entering into agreement with them to ensure that those third parties connected to HTAFC conduct themselves in a manner conducive to the Modern Slavery Act 2015, and to other prominent legislation such as the Equality Act 2010.

Supplier Mapping and Risk Assessment

We have commenced the process of mapping out our first-tier supply chain in order to identify any risks that require attention. This exercise will inform the development of an ongoing programme that ensures our systems:

  • Identify, assess, and monitor potential risk areas in our supply chains
  • Mitigate the risk of slavery and human trafficking occurring in our supply chains
  • Protect whistle blowers

At HTAFC we are taking a whole organisational approach to ensure the mapping process is thorough and all-encompassing across the business. Throughout this process we will continue to assess and mitigate any of those risks that are highlighted.

Conducting ethical audits will form part of our contracting process with suppliers and we will support them as far as possible to ensure they are compliant with the legislation and our own requirements for ethical conduct in business, as well as assisting them in identifying any areas of risk in their own supply chains, to mitigate the risk of modern slavery occurring.

Contracts and Procurement

Our contractual and procurement approach has always been to try and include relevant and binding provisions in our key external supply contracts to ensure our suppliers and our partners trade ethically. These protections will continue to be included in all key external supply contracts and/or Service Level Agreements going forward. We will review the language in our supply contracts at each term of renewal, or when entering into a new contract, to ensure that third parties warrant their compliance to the Act in all dealings with or on behalf of HTAFC and to increase the robustness of HTAFC’s audit rights in respect of our supply contracts so if we suspect or have reason to suspect non-compliance, we can act swiftly and accordingly.

Training and Awareness

To ensure that our key staff understand and are aware of the risks of modern slavery and human trafficking and can assist us in preventing these, both in our business and in our supply chain and the businesses of our partners, we will provide training to representatives from our Board of Directors and Trustees, Heads of Department, and other managers.

HTAFC will continue to take specialist legal advice to ensure it is informed of any updates or changes to its obligations under the Act.

HTAFC remains committed to upholding human rights and safety in our supply chain and we will review our progress and effectiveness in combatting slavery and human trafficking on an annual basis.

This statement is made pursuant to section 54(1) of the Act and constitutes our slavery and human trafficking statement for the financial year ending 1 July 2022.