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CLUB CHARTER

This Charter outlines principal Club commitments and policies in respect of our supporters and provides information regarding various aspects of the supporter experience. Where elements of this Charter will need to be updated or amended based on the most recent Covid-19 guidelines, a new version of the document will be published here.

Under Chairman Phil Hodgkinson, Huddersfield Town aims to consistently be one of the top 30 clubs in English football in a competitive and sustainable way.

We aim to unite fans, players and staff and redefine what teamwork is all about, making the culture around our football club the standard that all other clubs aspire to attain.

We will do the right thing by our supporters and our community, even when nobody else is there to see it.

We’ll always be positive and enthusiastic, and we’ll never be scared to try and fail.

We have a relentless desire to learn and win!

When Phil Hodgkinson purchased the Club in 2019, a new concept was introduced to show what Huddersfield Town was all about: Working. Class. Club.

Working.

Like our fans, we value hard work above all else; we’re proud of our work ethic. To be successful, you must work hard; that’s fundamental. Every single day, everyone at Huddersfield Town will give 100% to bring success to this Club on and off the pitch. Commitment and fight are part of our DNA.

Class.

It’s in our hearts to ‘do the right thing’ by our supporters and by our community.

We will show our class off the pitch by treating people correctly and supporting worthy causes whenever we can.

Just as importantly, we want to show our class on the pitch! We want our fans to be proud of the quality of our football, as well as our results.

Club.

We’re all in this together.

The Club has existed for 110 years and has been a source of pride for so many people in Huddersfield and the wider area. Our fans are as much a part of this Club as the Chairman, the staff and the players and we want to work together to become stronger.

We have five main objectives:

- To develop and maintain a high performing player talent base
- To develop and maintain a profitable and sustainable business
- To ensure the maximum return on the Club’s facilities and assets
- To be a true family and community club
- To develop and retain members of staff

Huddersfield Town is committed to providing excellent quality service and a value-for-money match day experience. They are integral parts of our values.

The Clubs general enquiries line is 01484 960600 and from here you can be directed to the Club’s different departments by selecting from a menu.

General customer service enquiries, complaints and suggestions should be initially directed to the Club’s general enquiries line info@htafc.com, where staff will endeavour to resolve the issue or direct it to the relevant individual or department concerned.

Telephone: 01484 960600

Email: info@htafc.com

Availability: Monday- Friday 9am-5pm (voicemail is available out of hours)

It is the Club’s policy to respond to supporters within a maximum of seven working days and this will be done either by telephone, email or letter. If it is not possible to provide a full response at that time, an acknowledgement will be sent, and a detailed reply will follow within 21 working days of receipt of the original communication.

Supporter Liaison Officer

The Club’s Supporter Liaison Officer Robyn Kennerdale has responsibility for the delivery of the Club’s policy where it concerns supporters and will act as a point of contact for supporters, liaising with other departments and Club senior management.

Telephone: 01484 960629

Email: robyn.kennerdale@htafc.com

Complaints to an independent body

If a supporter feels that his or her complaint has not been dealt with satisfactorily, they can contact The Independent Football Ombudsman.

Telephone: 0800 588 4066

Email: contact@theifo.co.uk

Post: The Independent Football Ombudsman, Suite 49, 57 Great George Street, Leeds, LS1 3AJ

Please note that the IFO is unable to investigate any complaint that has not first been submitted to the Club via the channels above.

Commercial Director - Andy Ward - andy.ward@htafc.com
Hospitality - Tracy Nelson - tracy.nelson@htafc.com
Partnerships - John Williams - john.williams@htafc.com
Advertising & Events - Jon Macdonald - jon.macdonald@htafc.com
Retail - Luke Cowan - luke.cowan@htafc.com
Tickets - Sue Beaumont - sue.beaumont@htafc.com
Supporter Services - Robyn Kennerdale - robyn.kennerdale@htafc.com
Communications & Marketing - David Threlfall-Sykes - david.threlfall-sykes@htafc.com
Canalside - Lesley Turner - lesley.turner@htafc.com
Promotions - Karen Haigh - karen.haigh@htafc.com
Head of Safeguarding - Karen Crosland - karen.crosland@htafc.com
Town Foundation Chief Executive Officer - Siobhan Atkinson - siobhan.atkinson@htafcfoundation.com
Academy Secretary - Karen Jagger - karen.jagger@htafc.com
Financial Controller- Sasha Dobson - sasha.dobson@htafc.com
IT Manager - John Armitage - support@htafc.com
HR Manager – Zoe Shackleton – zoe.shackleton@htafc.com

Staff conduct

The Club seeks to ensure that the talents of all employees are fully maximised, and that opportunities afforded to employees and prospective employees will be solely on the grounds of ability. To achieve our equality aims, no employee or job applicant will receive less favourable treatment by the Club in relation to any protected characteristic as defined in the Equality Act 2010, or any other unjustifiable reason. This policy and approach applies to all current and prospective employees.

We pride ourselves on being a welcoming Club and want to ensure our Stadium is free from incidents. We encourage passionate support; however we do not tolerate abuse, discrimination, foul and abusive language or threatening behaviour.

If you are the victim of, or witness such behaviour, please contact our ‘Tackle and Text’ reporting line below giving details of the incident, which stand, row and seat in which it occurred.

Match day incident number: 0774 1528 949

Alternatively , or if away from match day, please report incidents by contacting our Supporter Services team on supporterservices@htafc.com.

Social Media Code of Conduct

Huddersfield Town will not accept personal abuse directed at its players or other staff on social media, in the same way that it is unacceptable inside the John Smith’s Stadium on a match day.

If the Club is made aware of any abuse – discriminatory in nature or otherwise – towards its staff on social media, it will take definitive action.

Sanctions for abusing members of staff will range from being blocked from following Huddersfield Town’s accounts on social media to an exclusion from the John Smith’s Stadium, at the discretion of the Club’s senior staff.

The below information has been amended but largely relates to pre-COVID19 Ticketing policy. Under current circumstances and due to Government, EFL and Sportsground Legislation there will be changes to the ticketing policy on an ongoing basis and supporters should ensure we have correct email addresses in order that this can be communicated at short notice – if you do not have access to email, alternative contact details should be provided to the Ticket Office without delay. The Club Charter will be amended going forward when other details are confirmed.

Huddersfield Town will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes.

All ticket sales are subject to terms and conditions and the stadium regulations. For full details on the ticketing policy please visit the tickets section on the website HERE.

Purchasing

When there is availability match tickets can be purchased in the following ways, subject to ticket allocation and on-sale dates. Please refer to the Club's communication channels for full ticket details of the relevant fixture.

Before booking home match tickets, please note that the online booking service is the fastest and most effective way of securing your tickets for matches. There may be occasions when it will be a requirement that a previous booking history is required, and we therefore recommend that you have activated your online account and you keep your details up to date. The Ticket Office staff will be happy to help with any queries regarding your account.

Online

In order to ease ticket purchasing, Huddersfield Town has an online ticket purchase system to satisfy demand and increase speed of purchase. Tickets may be purchased 24 hours a day, seven days a week:
- Go to our home page, htafc.com
- click on 'Tickets'
- click on the sub heading of 'Buy Online'.

If you have not purchased match tickets online before and you are already a Season Card holder, you will need to activate your account.

If you are not a Season Card or Member you will need to register your details and create an account before being able to purchase tickets online.

The Club will continue to implement 'TicketFast', for every Huddersfield Town home fixture throughout the 2019/20 season. This system allows supporters to print their purchased tickets at home (rather than collect from the box office or have them posted out). There will also be an option introduced during the 2019/20 season for a digital ticket to be sent to your smart phone.

Please note that all online sales will be subject to pre-advertised administration fees, although ‘print at home’ tickets incur no fee.

By telephone

Ticket line: 01484 960606

Current opening hours are Monday – Friday 9am - 5pm however we are working with reduced staff and email contact via ticketenquiries@htafc.com is preferable to avoid delay.

In person

The Ticket Office is currently closed to personal callers

Payment Options

All major credit/debit cards are accepted except for American Express and Diners Club Cards.

All card transactions are subject to administration fees as outlined.

In addition, Huddersfield Town offers supporters the chance to pay for their Season Card by instalment plan with V12 Retail Finance over 10 months.

Away Supporters

The Club abides by the EFL’s regulations governing the allocation of tickets to away supporters when this option is available.

The Club does not charge admission prices to supporters of a visiting club that is higher than those charged to our own supporters for comparable seating. The away supporters' seats are in the Abzorb Stand (South Stand) and the comparable home area is the Fantastic Media Family Stand Upper Tier (North Stand). Any concessionary rates offered to senior citizens and junior supporters will apply to supporters of a visiting club.

Disabled Access

The Stadium currently has wheelchair spaces on the front rows of both sides of the pitch together with 16 elevated wheelchair spaces on a raised platform in the corner, which have provision for the personal assistant to sit adjacent to the supporter. There are 16 elevated wheelchair spaces in the Abzorb Stand which have provision for the personal assistant to sit in front of the supporter, as well as a row along the front of the stand with provision for 25 wheelchair spaces and for the personal assistant to sit adjacent.

Details of all ticketing arrangements and disabled support services can be obtained by contacting 01484 960606; by emailing ticketenquiries@htafc.com or by post For the Attention of the Disability Liaison Officer, Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.

Pricing

Ticket prices in all areas of the John Smiths Stadium for the 2020/21 season have not yet been confirmed awaiting capacity confirmation.

Cup Competitions

Tickets for Cup competitions are priced as home League games or, dependent on the stage of the competition and agreement with the opposition, may be reduced.

Concessions

The Club offers concessionary rates on match tickets for Under-18s and Over-60s.

Disabled tickets are available with complimentary access for the person assistant (this applies to both match tickets and Season Cards).

Away Matches

Where tickets are limited these are allocated on a points system and this information is advertised when tickets go on sale.

Supporters are allocated points for the last 12 years season cards.

Blue & White Foundation Membership (points per season starting last season)

Terrier Membership (points per season starting last season)

Additional points for attendance at away games in 2017/18 and 2018/19.

Number of points is displayed on online accounts. Points for away games are added retrospectively during the season.

General Sale

Subject to availability and for supporters with a previous booking history

Ballot

Should tickets not reach general sale, 10% of each away allocation will be available via open ballot to supporters who must have a previous booking history with HTAFC during or prior to the 2018/19 season. Ballot instructions are published with each Ticket onsale story when published on the website. Should this change at any point during the season it will be advertised on the website.

Due to TV coverage certain matches may be subject to change of match date and kick-off time. It is the responsibility of the ticket holder to ascertain the rescheduled match date and kick-off time, which is communicated through the Club's communication channels.

Relocating/Returns/Refunds

Subject to available capacity remaining for sale being less than 5% of the total capacity, Season Card holders who are unable to attend a game can take advantage of our Terrier Exchange scheme where they can release their ticket for sale and receive a credit towards their next year’s Season Card. Alternatively, they can forward their ticket for use by a friend or family member. Full details of the scheme appear on the website. To maximise attendances all Season Card holders are encouraged to use this facility. Please refer to the website for exchange deadline times.

Every effort is made to facilitate the return and redistribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased.

Unwanted tickets should be returned to the Club before the date of the fixture where, providing the card holder has a genuine reason for returning the ticket(s) a full refund will be given.

If any fixture should be postponed before kick-off, ticket holders will be entitled to admission to the re-arranged match. If the match should be abandoned after kick off, ticket holders will be entitled to half price admission to the re-arranged game. Should the match be abandoned after the second half has kicked off, then no refund will be given.

Membership Schemes

The Club runs the following membership schemes:

- Season Card holders
- Terrier Membership (to be confirmed for 2020/21 Season)
- Blue & White Foundation

Time limit for returned goods is 28 days after date of purchase.

All goods must be returned in an unworn/unused condition with original packaging (goods will be examined, and a form will be completed).

Proof of purchase is required for cash refunds, otherwise credit note/voucher or replacement goods will be offered.

Refunds will be returned according to original payment method.

If there is no receipt and the price has been subsequently reduced, then only the sale price is given as credit note/voucher or replacement goods. Any goods found to be faulty may be given a cash refund. They must be accompanied by proof of purchase on return.

The Club is unable to exchange or refund a custom printed shirt if the size is incorrect (unless it is faulty) or accept responsibility if a player leaves the Club or changes his squad number.

The Club promises that to its knowledge, its products are:

- Of satisfactory quality and safe to use

- Fit for the purpose for which they are sold

- As described (packaging and signage)

All replica shirts have a lifespan of one season, training kits are also changed annually.

N.B. The kit cycle is dependent on kit and main sponsors. From time to time the Club may introduce one-off limited-edition shirts.

Please note HTAFC may substitute an out of stock product for a same priced or more expensive item.

Retail ‘Click & Collect' Terms & Conditions

If you are unable to collect the parcel 30 days after your confirmation email has been sent, the Club will exercise the right to return the goods to store.

Huddersfield Town FC is fully committed to achieving best practice and being viewed as a good corporate citizen. This involves working with the Club’s official Charity the Huddersfield Town Foundation and supporting them to deliver CSR activities and programmes on behalf of the Club, as well as supporting club commercial partners to engage with the work of the Foundation. This allows for creative, innovative programmes to be delivered in the immediate and wider community of Huddersfield Town. The Club continues to support the Yorkshire Air Ambulance through the annual ‘Pedal for Pounds’ bike ride and is proud to have raised over £2million for the lifesaving charity as well as other local causes since 2009.

The Town Foundation

The Huddersfield Town Foundation Ltd is a registered charity founded in 2012 which was initially set up to provide free breakfasts to children across Kirklees. As the Foundation has grown and developed, it now provides educational interventions, youth programmes and delivers workshops around key topics such as knife crime, gang awareness, resilience, life skills, employability, literacy and numeracy to children and young people. It also delivers sporting memories and seated activities to the older generation and vulnerable adults in day care centres.  The breakfast clubs have remained an important aspect of the offer and at present provides 41 schools across Kirklees with free food daily for their breakfast club. The breakfast club has to be free and open to every child within the school, the school are not allowed to charge the pupils and this is funded through Foundation fundraising activities.

The Foundation aims to make a significant difference to the lives of children and adults who are most at need within our community. By investing in the next generation and supporting those who are experiencing difficulties, the Foundation creates trust, builds bonds and helps to develop communities positively.

The Foundation aims to service the needs of the very large and diverse community of Kirklees by working in partnership with key agencies across the area under the key themes of Health, Sports, Education and Inclusion, all reinforcing the ‘One Club, One Community’ ethos.

The Club receives an extremely high volume of requests of this nature and for this reason sadly we are unable to arrange items for signing or accept items that are sent into us to be signed. Please do not send the club your own merchandise or memorabilia to be signed by players or football staff as we cannot guarantee we will receive your parcel and cannot take responsibility for ensuring its safe return.

The Club will aim to give supporters other opportunities to have items signed at one-off events on occasions, details of these will be announced on our website once confirmed.

The Club may, at its discretion use signed merchandise to raise money for its official charities, for sponsor obligations or for its own promotional purposes.

As an organisation, the Club is inundated with requests for support from a significant number of local, regional and national charities.  It is impossible for us to help every one of them and choosing between them proves to be incredibly difficult. The Club’s official charity is the Huddersfield Town Foundation who carry out a whole range of work in the Kirklees Community.  More information about the work of the Huddersfield Town Foundation can be found at www.htafcfoundation.com.

The Huddersfield Town Foundation will consider requests for signed merchandise for registered charities. However, due to the overwhelming demand we regret that it is not possible to meet all of the requests we receive. Requests from charities based within Kirklees and Yorkshire receive priority support. Neither the Club or Foundation are able to provide monetary donations or sponsorship, video messages, PR support or grant requests for bucket collections on a match day for charities.

The Foundation operate a window for charity requests between August and April and submissions are made by completing the online web form.

Further Details for Charity Requests can be found by visiting https://www.htafcfoundation.com/trust-fund/charity-requests/.

The Club believes that the general well-being and welfare of all children, young persons and adults at risk who are involved with the Club in any way, is of paramount importance. Therefore, the Club will provide a safe setting for any child or young person under the age of 18 or adult at risk. It encourages best practice in safeguarding children and adults at risk matters in a spirit of partnership and openness with all children, adults at risk, their families, and local agencies.

The Club will promote good outcomes in terms of health, development and educational achievement alongside football and sporting excellence. It will encourage everyone working for the Club to recognise the significance of ethnic and cultural diversity.

Safeguarding is the responsibility of everyone who has contact with children, young people and vulnerable groups, we provide a positive environment, enjoyable experiences and to protect from harm. The Club safeguarding policy provides details of different types of abuse, guidance on identifying issues and procedures and support for use by staff and volunteers.

Mandatory legislation and best practice underpin the activities which are available at the Club and this policy will help to ensure that responses to activities and issues are consistent considering local authority guidance, law and individual needs across our community.

The Safeguarding and Adults at Risk policies will be evaluated and reviewed annually and will be subject to Board approval to ensure they remain in line with statutory guidance and relevant to the work of the organisation. All other policies and procedures are reviewed regularly to ensure they are in line with current guidance and good practice.

To view the Club's Safeguarding Policy in full, click HERE.

Huddersfield Town will strive to communicate proactively and widely with its supporters and stakeholders. We are proud of our relationships with supporter groups and will continue to engage with a cross section of our fans wherever possible. We communicate with stakeholders, supporters and the general public on regular intervals through supporter forums and surveys, and by the publication of current policies on major issues in a clear and precise manner.

All major news and announcements are publicised through the official website (htafc.com), the Club's social media feeds and through the local media.

Information is also passed on through frequent supporters' meetings attended by Club officials, held both in and away from Huddersfield and ad-hoc meetings with individual supporters.

We will use all available media in particular:

- htafc.com
- htafccommercial.com
- htafcmegastore.com
- Twitter: @htafc, @htafctickets, @htafcbusiness, @htafccanalside, @htafcmegastore, @townfoundation, @htafcpromotions, @htafcacademy
- Facebook (www.facebook.com/htafc)
- Instagram: @htafc
- Snapchat: @htafcsnap
- Town Square App including push notifications
- BBC Radio Leeds
- Independent radio networks
- Local papers (including, but not exclusive to, the Huddersfield Examiner)
- Customer Relationship Management - direct email communication to our 320,000 contacts
- SMS

Supporter Consultation

We have a Supporter Services team who manage supporter communication and engagement, to contact them please email supporterservices@htafc.com or contact our SLO on robyn.kennerdale@htafc.com.

All Together Town

Our ‘All Together Town’ fan engagement programme involves a representative panel of supporters meeting with Club staff and Directors every three months to gain feedback on important issues. External individuals and groups are also invited to attend the meeting depending on the agenda, which is set by supporters as well as the Club. Notes of meetings are published on htafc.com. Surveys are also sent out to the wider fan base at intervals during the season on a wide range of topics.

You can access notes from previous meetings by clicking HERE.

Huddersfield Town AFC has a zero-tolerance policy towards abuse, discrimination and harassment and we are committed to ensuring that any such allegations are reported and addressed in accordance with the Club’s procedures. This policy reflects our commitment to meeting the requirements of the Premier League Equality Standard.

The Club fulfils the statutory requirements of the Equality Act 2010 in relation to different (protected) characteristics, including: age; disability; gender reassignment; marriage and civil partnership (including same-sex marriage); pregnancy and maternity; race; religion/belief; sexuality, and sex. We work hard to ensure that our staff and supporters demonstrate expected standards of behaviour, which are based on the principle of respect for others, and which relate to our zero-tolerance approach to abuse, discrimination and harassment.

Racial, homophobic/transphobic, sexist, ageist or other discriminatory language or behaviour is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club reserves the right to impose any other sanctions as appropriate/necessary, which may include a ban for one or more matches.

We support the work of national organisations and associated campaigns, including ‘Football vs Homophobia’, ‘Kick it Out’, ‘Show Racism the Red Card’, ‘Level Playing Field’ and ‘Stonewall’s Rainbow Laces Campaign’, and we have an annual calendar of events designed to educate and raise awareness of different themes related to equality, diversity and inclusion.

The Club takes the needs and interests of its supporters seriously and we pride ourselves in having a well-trained team of staff who are equipped to respond to all incidents of abuse, discrimination and harassment in a timely and sensitive manner. We also welcome feedback from all parties as to how we can continue to develop our approach to maintaining an environment that is inclusive of everyone.

For more information on the Club’s equality policy and wider equality work please visit the Terriers Together page HERE.

This section will be updated with the 2020/21 ground regulations when they are available.

Kirklees Stadium Development Ltd manage and control the catering within the Stadium. The Club will seek to continue to improve their operations and service by regularly monitoring supporter thoughts and feedback.

KSDL’s Catering General Manager Ian Simpson can be contacted on Ian.Simpson@ksdlcatering.co.uk.

Huddersfield Town may collect personal information about you whenever you contact the Club, for example, in writing, by phone, fax, e-mail or SMS, or visit the Huddersfield Town websites. The information we may collect includes: (a) your name, age, gender, postal and e-mail addresses, landline, fax and mobile; (b) your membership details (c) the username and password you use to access restricted areas of the Huddersfield Town website.

Huddersfield Town, its affiliated companies and sponsors may use your information: (a) to contact you with news and features concerning Huddersfield Town; (b) to contact you with details or products and services which may interest you; (c) to process any transaction you make with us: and (d) to personalise the content of our website in accordance with your preferences.

Except as set out in the above, we will not disclose or share your information with any third party, except where required by law or in connection with the sale of all (or substantially all) of the Club's assets.

If you have already registered for such additional offers and wish to change your preferences, please email Richard Mills, the Club’s CRM Manager on richard.mills@htafc.com.

You have a right to ask for a copy of your information and to correct any inaccuracies; please write to or email the Club.

To view the Club’s Privacy Policy please click here.

The Huddersfield Town Association Football Club Limited Anti-Slavery and Human Trafficking Statement.

The Huddersfield Town Association Football Club Limited (“HTAFC”) recognises that respect for human rights is an integral part of its corporate social responsibility, as a Premier League football club.

HTAFC takes its responsibilities seriously and as such has fostered an organisational culture in which the dignity and human rights of all stakeholders are paramount and are respected by all. We believe that conducting business with strong moral principles and standards is fundamental to the ongoing development of our culture.

HTAFC is also subject to the requirements of the Modern Slavery Act 2015 and we are committed to ensuring compliance with this legislation in all aspects of our organisation. We are also committed to working with the organisations in our supply chain, and other partner organisations, to prevent any of their workers being subjected to modern slavery.

This statement sets out the actions that HTAFC has taken to understand all potential modern slavery risks in relation to our organisation, and to put measures in place to ensure that there is no slavery and/or human trafficking in our business and supply chains. This statement relates to actions and activities of the Club during the financial year up to and including 1 July 2020.

Approach and Policies

We are currently developing our Anti-Slavery and Human Trafficking policy, and this will reflect our commitment to embedding ethical conduct and acting with integrity in all aspects of our business including relationships with partners and suppliers, and the steps we are taking to combat modern slavery.

Staff will be made aware of the policy as part of our new staff induction and ongoing programme of staff training and development, and they will be encouraged to express any concerns or suspicions they may have regarding modern slavery in any aspect of our business and/or supply chain.

Equality

Our approach to modern slavery is consistent with our commitment to the principles of equality, diversity and inclusion, and our zero-tolerance policy towards abuse, discrimination and harassment.

We have a zero-tolerance approach towards discriminatory language and behaviour. We actively promote equality and celebrate diversity as demonstrated through our work towards achieving the Premier League Equality Standard, and our support of a range of campaigns including: Level Playing Field; Rainbow Laces; Football vs Homophobia; Kick it Out, and our own ‘One Club and One Community Against Hate Crime’ Campaign.

HTAFC plays an integral role within the local community. We are proud of our reputation of creating and developing community cohesion throughout the town and the wider locality. Football itself plays a unique role in bringing people together from a wide range of different communities and can provide opportunities for all sections of the community to engage with the Club and participate in the community programmes provided by our charity, Huddersfield Town Foundation.

Safeguarding

We have an established safeguarding team that works across the whole of the Club and the Huddersfield Town Foundation. We believe that it is always unacceptable for a child, young person or adult at risk to experience abuse of any kind and we recognise our responsibility to safeguard the welfare of all children, young people and adults at risk, by a commitment to practice which protects them. The Head of Safeguarding and the Safeguarding Officers ensure that HTAFC and the Huddersfield Town Foundation operate within the Premier League Rules and national legislation. Specific safeguarding policies are in place for both children and adults at risk.

Our trained Safeguarding Officers provide a direct link for all staff to raise any concerns or issues that may arise, which are then referred to the safeguarding team. There is a robust referral process in place for any form of concern.

The safeguarding team works in partnership with statutory agencies across Huddersfield and the wider borough of Kirklees, including the local Police force, the community PREVENT team, and the Local Area Designated Officer (LADO). Safeguarding training forms part of the induction for new employees/workers and all staff are required to attend refresher training on a regular basis and at least every three years.

We are committed to working in partnership with other Premier League Clubs' safeguarding teams, the Premier League and the FA, to develop a best practice approach to safeguarding. These partnerships provide further training and development opportunities for our designated safeguarding staff. In addition to receiving support visits from The Premier League, Barnado’s have been commissioned to conduct Independent Safeguarding Audits of HTAFC and the Huddersfield Town Foundation’s operations (and all Premier League football clubs), which will begin to take place in the 2018/19 season.

Supplier Code of Conduct

We are reviewing our Service Level Agreements with suppliers, and at the time of renewing these we will ensure that suppliers agree to comply with a Supplier Code of Conduct, which will require all third parties working with HTAFC to comply with all labour laws in the jurisdictions where they operate, and to take appropriate steps to ensure that there is no slavery or human trafficking in their own supply chains.

HTAFC is committed to undertaking increased levels of due diligence on all proposed third parties prior to entering into agreement with them to ensure that those third parties connected to HTAFC conduct themselves in a manner conducive to the Modern Slavery Act 2015, and to other prominent legislation such as the Equality Act 2010.

Supplier Mapping and Risk Assessment

We have commenced the process of mapping out our first-tier supply chain in order to identify any risks that require attention. This exercise will inform the development of an ongoing programme that ensures our systems:

  • Identify, assess and monitor potential risk areas in our supply chains
  • Mitigate the risk of slavery and human trafficking occurring in our supply chains
  • Protect whistle blowers

At HTAFC we are taking a whole organisational approach to ensure the mapping process is thorough and all-encompassing across the business. Throughout this process we will continue to assess and mitigate any of those risks that are highlighted.

Conducting ethical audits will form part of our contracting process with suppliers and we will support them as far as possible to ensure they are compliant with the legislation and our own requirements for ethical conduct in business, as well as assisting them in identifying any areas of risk in their own supply chains, to mitigate the risk of modern slavery occurring.

Contracts and Procurement

Our contractual and procurement approach has always been to try and include relevant and binding provisions in our key external supply contracts to ensure our suppliers and our partners trade ethically. These protections will continue to be included in all key external supply contracts and/or Service Level Agreements going forward. We will review the language in our supply contracts at each term of renewal, or when entering into a new contract, to ensure that third parties warrant their compliance to the Act in all dealings with or on behalf of HTAFC and to increase the robustness of HTAFC’s audit rights in respect of our supply contracts so if we suspect or have reason to suspect non-compliance, we can act swiftly and accordingly.

Training and Awareness

To ensure that our key staff understand and are aware of the risks of modern slavery and human trafficking and can assist us in preventing these, both in our business and in our supply chain and the businesses of our partners, we will provide training to representatives from our Board of Directors and Trustees, Heads of Department and other managers.

HTAFC will continue to take specialist legal advice to ensure it is informed of any updates or changes to its obligations under the Act.

HTAFC remains committed to upholding human rights and safety in our supply chain and we will review our progress and effectiveness in combatting slavery and human trafficking on an annual basis.

This statement is made pursuant to section 54(1) of the Act and constitutes our slavery and human trafficking statement for the financial year ending 1 July 2020.