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CLUB CHARTER

The Huddersfield Town Club Charter outlines principal commitments and policies, including those for ticketing, to ensure transparency and accountability.

Huddersfield Town is always reviewing key policies and these may change during the course of the season; if they do, this Charter will be updated.

Huddersfield Town is committed to providing excellent quality service and a value for money match day experience. They are an integral part of our ten values.

The Club's strategy is unchanged from the start of the ‘New Era’
"….working together to be a successful, sustainable and financially viable Football Club, that we can all take pride in…."

The Club’s 10 values will be at the heart of everything it does:

- Honesty - It will be fair, truthful and morally upright
- Integrity - It will be steadfast and adhere to high principles and professional standards
- Trust - It will give people confidence in the good qualities of the Club, especially fairness, honour and ability
- Commitment - It will be devoted and dedicated to the Club, the players, the fans and its Community
- Pride - It will recognise the importance of all the Club efforts and achievements; that have made Yorkshire and our Club great
- Respect - It will have high regard, recognition and appreciation for everyone we deal with
- Quality - It will strive to have the highest standards we can in everything undertaken by the Club
- Value - It will provide value for money
- Success - It will be driven and focused on achieving individual, collective and Club success
- Character - It will be courageous, straight talking and entrepreneurial together with all its other qualities and values that is what will make Huddersfield Town distinctive

From its mission statement and values, the Club makes a 10 point pledge to its supporters, people and community to be:

- Always Sincere, Never Pretentious
- Always Positive, Never Downhearted
- Always Personal, Never Condescending
- Always Striving, Never Pushy
- Always Straight Talking, Never Lecturing
- Always Leading, Never Dictating
- Always Confident, Never Arrogant
- Always Inspiring, Never Depressing
- Always Honest, Never Deceitful
- Always HTAFC, Never Self-Interested

The Club will:

- Improve the match day experience, on and off the pitch
- Improve quality and breadth of communication with supporter’s groups
- Create an inspiring environment where people want to be associated
- Maintain a high level of commitment to all its supporters, especially families and young supporters
- Be seen as entrepreneurial, courageous, confident and willing to take a risk
- Make a difference in the community
- Attract new people to its following
- Become the place to be seen, be the place to do business, the place to bring your family and the place to enjoy football
- Embrace new business, youth and fresh thinking
- Have an open door policy; it will be accessible - everyone is welcome to enjoy a family, business or social day out that will entertain and cross all divides

We believe these qualities and this approach makes us “The Yorkshire Club”.

Huddersfield Town regards excellent service as a top priority for the business.

Any complaints or general enquiries are initially channelled into its general enquiries line 01484 484112, and then routed to the relevant department if the enquiries operative is not able to give a satisfactory answer. Alternatively, the general enquiries email address is info@htafc.com.

General enquiries response times may vary due to the high volume of calls, particularly when match tickets go on sale.

It is the Club's policy to respond to supporters within a maximum of seven working days and this will be done either by telephone, email or letter. If it is not possible to provide a full response at that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.

If a supporter is not satisfied with the immediate response, or if the issue is more complex, put the complaint or enquiry in writing either by email to ann.hough@htafc.com or by letter to Huddersfield Town, John Smith's Stadium, Stadium Way, Huddersfield, HD1 6PX.

The Stadium office hours are Monday to Friday 9am and 5pm and on match days from 9am until kick-off. Out of hours, Ann would welcome correspondence via email.

Alternatively, you can contact our Supporter Liaison Officer Nathan Hosker on slo@htafc.com, via twitter at @htafcslo and on 07947 564690 on home and away match days.

Hospitality - Tracy Nelson - tracy.nelson@htafc.com 

Partnerships - John Williams – john.williams@htafc.com

Advertising & Events - Marc Mitchell - marc.mitchell@htafc.com

Retail – Luke Cowan – luke.cowan@htafc.com

Tickets - Sue Beaumont - sue.beaumont@htafc.com

Supporter Partnerships – Robyn Kennerdale – robyn.kennerdale@htafc.com

Communications & Marketing - David Threlfall-Sykes - david.threlfall-sykes@htafc.com

PPG Canalside - Lesley Turner - lesley.turner@htafc.com

Promotions - Karen Haigh - karen.haigh@htafc.com

Head of Foundation – Dean Grice - dean.grice@htafc.com

Foundation Fundraising Manager - Julie Sheffield – julie.sheffield@htafc.com

Supporter Liaison Officer - Nathan Hosker - slo@htafc.com

If you are unsatisfied by the Club's response, or failure to respond, you can contact:

The Independent Football Ombudsman
Suite 49
57 Great George Street
Leeds
LS1 3AJ

STAFF

The Club seeks to ensure that the talents of all employees are used to the full and that opportunities afforded to employees and prospective employees will be solely on the grounds of capability. In order that this may be achieved, no employee or job applicant will receive less favourable treatment by the Club on any of the following grounds: gender, marital status, race or ethnic origin, religious belief, age, sexual orientation, disability or any other unjustifiable reason. This policy applies to all current and prospective employees.

Huddersfield Town will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes.

All ticket sales are subject to terms and conditions and the stadium regulations. For full details on the ticketing policy please visit the tickets section on the website HERE.

Purchasing

Match tickets can be purchased in the following ways, subject to ticket allocation and on-sale dates. Please refer to the Club's communication channels for full ticket details of the relevant fixture.

Before booking home match tickets, please note that the online booking service is the fastest and most effective way of securing your tickets for matches it will be a requirement for the majority of Premier League fixtures that a previous booking history is required and we therefore recommend that you have activated your online account and you keep your details up to date. The Ticket Office Staff will be happy to help with any queries regarding your account.

Online

In order to ease ticket purchasing, Huddersfield Town has an online ticket purchase system to satisfy demand and increase speed of purchase. Tickets may be purchased 24 hours a day, seven days a week:

- Log on to our home page, htafc.com
- click on 'Tickets'
- click on the sub heading of 'Buy Online'.

If you have not purchased match tickets online before and you are already a Season Card holder, you will need to activate your account. If you are not a Season Card holder due to limited availability of tickets for our Premier League fixtures you will need a previous booking history on the database to register your details and create an account before being able to purchase tickets online.

The Club will continue to implement 'TicketFast', for every Huddersfield Town home fixture throughout the 2017/18 season. This system allows supporters to print their purchased tickets at home (rather than collect from the box office or have them posted out).

Please note that all online sales will be subject to pre-advertised booking fees, although ‘print at home’ tickets incur no booking fee.

By telephone

Ticket line: 01484 484123

Opening Hours:

Monday to Friday 9am-5pm
Saturday (match days) 9am until kick-off
Saturday (non-match days) 9am- noon
Sunday (match days) 10 am until kick off

You will require your postcode and house number, together with a valid credit/debit card.

In person

Ticket Office Opening Hours:

Monday to Friday 9am-5pm
Saturday (non-match day) 9am- noon
Saturday (match day) from 9am until kick-off
Sunday (match day) 10 am until kick off

Payment Options

All major credit/debit cards are accepted with the exception of American Express and Diners Club Cards.

All card transactions are subject to booking fees and transaction charges as outlined.

In addition, Huddersfield Town offers supporters the chance to pay for their Season Card by instalment plan.

Away Supporters

The Club abides by the Premier League's regulations governing the allocation of tickets to away supporters.

The Club does not charge admission prices to supporters of a visiting club that is higher than those charged to our own supporters for comparable seating. The away supporters' seats are in the Chadwick Lawrence Stand (South Stand) and the comparable home area is the Fantastic Media Family Stand Upper Tier (North Stand). In particular any concessionary rates offered to senior citizens and junior supporters will apply to supporters of a visiting club.

Disabled Access

The Stadium currently has a minimum of 72 wheelchair spaces situated in the Revell Ward Lower Tier, 16 wheelchair spaces in the LV=Britannia Rescue Stand and 16 wheelchair spaces in the Chadwick Lawrence Stand and all have provision for the carer to sit with the supporter.

Details of all ticketing arrangements and its disabled support services can be obtained from its Disability Liaison Officer by contacting 01484 484102; by email sue.farrell@htafc.com or by post to Sue Farrell, Disability Liaison Officer, Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.

The Club provides support for disabled spectators and their carers and was commended in a NADS (National Association for Disabled Supporters) audit report for its overall facilities and helpful staff. Sue Farrell can be contacted for details of its disabled facilities and ticket allocation (01484 484102).

Pricing

Ticket prices in all areas of the John Smiths Stadium for the 2017/18 Premier League season are £30 Adults, £20 Over 60s and £15 under 18s.

Ambulant disabled supporters pay the relevant price and receive a complimentary carer ticket.

Wheelchair users are £20 with free carer ticket.

Cup Competitions

Tickets for Cup competitions are priced as home League games or, dependent on the stage of the competition and agreement with the opposition, may be reduced.

Concessions

The Club offers concessionary rates on match tickets for Under 18s and Over 60s.

Disabled tickets are available with free access for the PA or carer (this applies to both match tickets and Season Cards).

Away Matches

After much consultation a new Priority system was introduced at the beginning of the 2017/18 season.

Ticket priority for away matches is as follows:

Priority 1

All Supporters who were Super Priority* in 2016/17 and have ALSO had a Season Card consecutively for 10 years since the Centenary Season or have been displaced from their seat this season for the installation of the new gantry.
(*Super Priority fans had a Season Card and either a Terriers on Tour Membership, Blue & White Foundation Membership, (having joined before 13 July 2017) or Patrons Membership, (having joined before 13 July 2017)

Priority 2

All Supporters who were Super Priority in 2016/17* and have ALSO held a Season Card for the last three seasons (i.e. 2015/16, 2016/17 and 2017/18)
Or who have had a Season Card consecutively for 10 years since the Centenary Season

Priority 3

All supporters who have held a Season Card for the last three seasons (i.e. 2015/16, 2016/17 and 2017/18)

Priority 4

All supporters who have held a Season Card for the last two seasons (i.e. 2016/17 and 2017/18)

Priority 5

Season Card Holders for 2017/18

General Sale – Subject to availability and for supporters with a previous booking history

Ballot

10% of each away allocation will be available via open ballot to supporters who must have a previous booking history with HTAFC during or prior to the 2017/18 Season. Ballot instructions are published with each Ticket Onsale article when published on the website

Should this change at any point during the season it will be advertised on the website.

Due to TV coverage certain matches may be subject to change of match date and kick-off time. It is the responsibility of the ticket holder to ascertain the rescheduled match date and kick-off time, which is communicated through the Club's communication channels.

Relocating/Returns/Refunds

Season Card Holders who are unable to attend a game can take advantage of our Terrier Exchange scheme where they can release their ticket for sale and receive a credit towards their next year’s Season Card. Alternatively they can forward their ticket for use by a friend or family member. Full details of the scheme appear on the website. To maximise attendances all season card holders are encouraged to use this facility. Please refer to the website for exchange deadline times.

Every effort is made to facilitate the return and redistribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased.

Unwanted tickets should be returned to the Club before the date of the fixture where, providing the ticket holder has a genuine reason for returning the ticket(s) a full refund will be given.

If any fixture should be postponed before kick-off, ticket holders will be entitled to admission to the re-arranged match. If the match should be abandoned after kick off, ticket holders will be entitled to half price admission to the re-arranged game. Should the match be abandoned after the second half has kicked off, then no refund will be given.

Membership Schemes

The Club runs the following membership schemes:
- Season Card holders
- Blue & White Foundation
- Patrons Club

Time limit for returned goods is 28 days after date of purchase.

All goods must be returned in an unworn/unused condition with original packaging (goods will be examined and a form will be completed).

Proof of purchase is required for cash refunds, otherwise credit note/voucher or replacement goods will be offered.

Refunds will be returned according to original payment method.

If there is no receipt and the price has been subsequently reduced, then only the sale price is given as credit note/voucher or replacement goods. Any goods found to be faulty may be given a cash refund. They must be accompanied by proof of purchase on return.

The Club is unable to exchange or refund a custom printed shirt if the size is incorrect (unless it is faulty) or accept responsibility if a player leaves the Club or changes his squad number.

The Club promises that to its knowledge, its products are:
- Of satisfactory quality and safe to use
- Fit for the purpose for which they are sold
- As described (packaging and signage)

All replica shirts have a lifespan of one season, training kits are also changed annually.

N.B. The kit cycle is dependent on kit and main sponsors. From time to time the Club may introduce one-off limited edition shirts (such as the ‘Help for Heroes’ shirt).

Retail ‘Click & Collect' Terms & Conditions

If you are unable to collect the parcel one week after your confirmation email has been sent, the Club will contact you to arrange an alternative delivery. This may include a change of delivery method which could have an effect on the post and packing charges on your order.

In the event that you are not able to collect the parcel before the date specified and we are unable to complete the order, you may be charged a £5 administrative charge.

Huddersfield Town is totally committed to achieving best practice and being a good corporate citizen. This involves corporate leadership by creating innovative programmes in our immediate and wider community beyond the industry norm.

The Town Foundation

The Huddersfield Town Foundation Ltd is a registered charity which aims to make a significant difference to the lives of children and young people within the community. By investing in the next generation through simple but effective projects and initiatives, the charity actively engages with young people, creating trust, building bonds and forming communities.

The Foundation aims to service the needs of the very large and diverse community of Kirklees by working in partnership with key agencies across the area under the key themes of Health, Sports, Education and Inclusion, all reinforcing the ‘One Club, One Community’ ethos.

The ‘Keep It Up’ (KIU) campaign and Yorkshire Air Ambulance

The KIU campaign is a unique charitable partnership where the Club will raise the profile of Yorkshire Air Ambulance as a charity and raise money for it as well as the HTAFC Academy. 50p of every £1 raised goes to the Charity and 50p to the Huddersfield Town Football Club Academy. Over £1.5million has been raised since the scheme's inception in 2009.

Charity Donation Policy

As an organisation, the Club is inundated with requests for support from a huge number of really worthwhile causes. It is impossible for us to help every one of them and choosing between them has proved incredibly difficult for our staff.

We officially support three charities per season; for 2017/18 those charities are Yorkshire Air Ambulance, Hollybank Trust and the Forget Me Not Children’s Hospice.

We regret that requests for charitable support outside these will be declined, and individual requests cannot be supported.

If you require further details please e-mail rachel.taylor@htafc.com.

The Club believes that the general well-being and welfare of all children, young persons and adults at risk who are involved with the Club in any way, is of paramount importance. Therefore, the Club will provide a safe setting for any child or young person under the age of 18 or adult at risk. It encourages best practice in safeguarding children and adults at risk matters in a spirit of partnership and openness with all children, adults at risk, their families, and local agencies.

The Club will promote good outcomes in terms of health, development and educational achievement alongside football and sporting excellence. It will encourage everyone working for the Club to recognise the significance of ethnic and cultural diversity.

Safeguarding is the responsibility of everyone who has contact with children, young people and vulnerable groups, we are dedicated to providing a positive environment, enjoyable experiences and to protect from harm. The Club safeguarding policy provides details of different types of abuse, guidance on identifying issues and procedures and support for use by staff and volunteers.

Mandatory legislation and best practice underpins the activities which are available at the Club and this policy will help to ensure that responses to activities and issues are consistent considering local authority guidance, law and individual needs across our community.

The safeguarding and adults at risk policies will be evaluated and reviewed annually and will be subject to Board approval to ensure they remain in line with statutory guidance and relevant to the work of the organisation. All other policies and procedures are reviewed regularly to ensure they are in line with current guidance and good practice.

Huddersfield Town recognises that it must communicate proactively and widely with all its supporters and stakeholders. The Club is particularly proud of its relationship with supporters’ clubs and will continue to positively respond to branch requests for Club officials to attend meetings.

The Club will communicate with stakeholders, supporters and the general public on regular intervals through forums, questionnaires and focus groups, such as the ‘All Together Town’ panel, and by the publication of current policies on major issues in a clear and precise manner.

All major news and announcements are publicised through the official website (htafc.com), the Club's social media feeds and through the local media. Information is also being passed on through frequent supporters' meetings attended by Club officials.

We will use all available media in particular:

- htafc.com
- htafccommercial.com
- canalsidesports.com
- htafcmegastore.com
- Twitter: @htafcdotcom, @htafctickets, @htafcbusiness, @htafccanalside, @htafcmegastore, @townfoundation, @htafcpromotions, @htafcacademy
- Facebook (www.facebook.com/htafcdotcom)
- Instagram: @htafcinstagram
- Snapchat: @htafcsnap
- Town Square App including Push notifications
- BBC Radio Leeds
- Independent radio networks
- Local papers (including, but not exclusive to, the Huddersfield Examiner)
- Customer Relationship Management - direct email communication to our 110,000 contacts
- SMS
- Bluetooth messaging

The Club engages in a two-way relationship with supporters in anything from ad-hoc meetings with individuals to organised meetings which involve Club department heads and supporter group representatives.

In the 2013/14 season, the Club also introduced the ‘All Together Town’ fan engagement programme which involves Directors and Club staff meeting with a panel of supporters every three months to gain feedback on important issues. External individuals and groups are also invited to attend the meeting depending on the agenda. Minutes of meetings are published on htafc.com. Surveys are also sent out to the wider fan base at intervals during the season on a wide range of topics.

In August 2014, Nathan Hosker was appointed as the Club’s voluntary Supporter Liaison Officer and he can be contacted on slo@htafc.com, via twitter at @htafcslo and on 07947 564690 on home and away match days.

The Club continues to develop ways in which to consult supporters and supporter groups. The Club holds events throughout the season where directors, management and playing staff are accessible to supporters in an informal atmosphere.

The Club also organises variations on the 'open-day' theme, when fans can meet the players and management.

Huddersfield Town practices a zero-tolerance policy towards racism and anti-Semitism. National anti-discrimination campaigns have been fully endorsed by the Club such as ‘Football vs. Homophobia’, 'Kick It Out’ and ‘Show Racism the Red Card'. Huddersfield Town are committed to meeting the Racial Equality Standard for professional football Clubs.

Racial, homophobic, transphobic or other discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more matches.

The Club makes its supporters’ safety a top priority and works closely with all parties. The Club meets with all its site partners at least every two weeks and in advance of all matches and events at the Stadium for events planning and safety team meetings.

These include Police and all emergency services, the Stadium Safety Officer, Stadium Safety Certificate holder, its Stadium teams and representatives from all other users of the Club’s site.

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, The Premier League and The Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.

"Club" means this football club.

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.

"Material" means any audio, visual or audio-visual material or any information or data.

“Football Authority” means each of The Premier League, The Football League, The Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football

1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:
1.1 that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or
1.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.
2 On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).
3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.
4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.
5 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.
6 All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.
7 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.
8 Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Club's management.
9 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
11 The following acts are offences under the Football (Offences) Act 1991 (as amended):
11.1 The throwing of any object within the Ground without lawful authority or excuse.
11.2 The chanting of anything of an indecent or racialist nature.
11.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
Conviction may result in a Banning Order being made.
12 All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.
13 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.
14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.
15 Premier League stadia are smoke-free and smoking or the use of electronic cigarettes is not permitted inside the Ground.
16 Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
17 Under the Sporting Events (Control of Alcohol etc.) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:
17.1 Attempting to enter the Ground or being inside the Ground whilst drunk;
17.2 Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.
18 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.
19 Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and The Premier League. You further agree (if and whenever required to do so by the Club and/or The Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Premier League absolutely and with full title guarantee.
20 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.
21 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, and/or "blacklist", any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.
22 CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, for example to record prohibited behaviours as referenced in paragraphs 9 and 10. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.
23 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.
24 By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom ) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the Premier League or others (including commercial partners and accredited media organisations) and entry into the Ground constitutes consent to such use.
25 All ticket holders agree that the Matches for which the tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.
26 Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.
27 Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.

The above regulations apply to Rugby Football League and Rugby Football Union except regulations 11 and 17 which are specific to Football.

The Stadium's catering is provided by Kudos. Kudos is the third party contracted by KSDL (the stadium owner) to provide exclusive services to the Stadium including HTAFC on match days and at events. The Club will seek to continue to improve their operations and service by regularly monitoring supporter thoughts and feedback and speaking with Kudos and KSDL.

Huddersfield Town may collect personal information about you whenever you contact the Club, for example, in writing, by phone, fax, e-mail or SMS, or visit the Huddersfield Town websites. The information we may collect includes: (a) your name, age, gender, postal and e-mail addresses, landline, fax and mobile; (b) your membership details (c) the username and password you use to access restricted areas of the Huddersfield Town website.

Huddersfield Town, its affiliated companies and sponsors may use your information: (a) to contact you with news and features concerning Huddersfield Town; (b) to contact you with details or products and services which may interest you; (c) to process any transaction you make with us: and (d) to personalise the content of our website in accordance with your preferences.

Except as set out in the above, we will not disclose or share your information with any third party, except where required by law or in connection with the sale of all (or substantially all) of the Club's assets.

If you have already registered for such additional offers and wish to change your preferences, please email Richard Mills, the Club’s CRM Manager on richard.mills@htafc.com.

You have a right to ask for a copy of your information and to correct any inaccuracies; please write to or email the Club.