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CLUB CHARTER

The Huddersfield Town Club Charter outlines principal commitments and policies, including those for ticketing, to ensure transparency and accountability.

Huddersfield Town is always reviewing key policies and these may change during the course of the season; if they do, this Charter will be updated.

Huddersfield Town is committed to providing excellent quality service and a value for money match day experience. They are an integral part of our ten values.

Mission statement

The Club's strategy is unchanged from the start of the ‘New Era’
"….working together to be a successful, sustainable and financially viable Football Club, that we can all take pride in…."

The Club’s 10 values will be at the heart of everything it does:

- Honesty - It will be fair, truthful and morally upright
- Integrity - It will be steadfast and adhere to high principles and professional standards
- Trust - It will give people confidence in the good qualities of the Club, especially fairness, honour and ability
- Commitment - It will be devoted and dedicated to the Club, the players, the fans and its Community
- Pride - It will recognise the importance of all the Club efforts and achievement; that have made Yorkshire and our club great
- Respect - It will have high regard, recognition and appreciation for everyone we deal with
- Quality - It will strive to have the highest standards we can in everything undertaken by the club
- Value - It will provide value for money
- Success - It will be driven and focused on achieving individual, collective and Club success
- Character - It will be courageous, straight talking and entrepreneurial together with all its other qualities and values that is what will make Huddersfield Town distinctive

From its mission statement and values, the Club makes a 10 point pledge to its supporters, people and community to be:

- Always Sincere, Never Pretentious
- Always Positive, Never Downhearted
- Always Personal, Never Condescending
- Always Striving, Never Pushy
- Always Straight Talking, Never Lecturing
- Always Leading, Never Dictating
- Always Confident, Never Arrogant
- Always Inspiring, Never Depressing
- Always Honest, Never Deceitful
- Always HTAFC, Never Self Interested

Objectives

The Club will:

- Improve the match day experience, on and off the pitch
- Improve quality and breadth of communication with supporters groups
- Create an inspiring environment where people want to be associated
- Maintain a high level of commitment to all its supporters, especially families and young supporters
- Be seen as entrepreneurial, courageous, confident and willing to take a risk
- Make a difference in the community
- Attract new people to its following
- Become the place to be seen, be the place to do business, the place to bring your family and the place to enjoy football
- Embrace new business, youth and fresh thinking
- Have an open door policy; it will be accessible - everyone is welcome to enjoy a family, business or social day out that will entertain and cross all divides

We believe these qualities and this approach makes us “The Yorkshire Club”.

SERVICE

Supporters

Huddersfield Town's supporters are defined as:-

Individual supporters, whether:
- Season Card holders
- Blue & White Foundation members
- Patrons
- White Rose Club members
- Casual match attendees
- PPG Canalside members
- Commercial business partners, whether Season Card holders or casual non-match day visitors to the stadium
- Retail customers in the Stadium Superstore, the Packhorse Centre store or online
- Visitors to its offices, Club and PPG Canalside
- Huddersfield Town staff

Huddersfield Town regards excellent service as a top priority for the business.

Any complaints or general enquiries are initially channelled into its general enquiries line 01484 484112, and then routed to the relevant department if the enquiries operative is not able to give a satisfactory answer.

General enquiries response times may vary due to the high volume of calls, particularly when match tickets go on sale.

It is the Club's policy to respond to supporters within a maximum of seven working days and this will be done either by telephone, email or letter. If it is not possible to provide a full response at that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.

If a supporter is not satisfied with the immediate response, or if the issue is more complex, put the complaint or enquiry in writing either by email to ann.hough@htafc.com or by letter to Huddersfield Town, John Smith's Stadium, Stadium Way, Huddersfield, HD1 6PX.

The Stadium office hours are Monday to Friday 9am and 5pm and on match days from 9am until kick-off. Out of hours, Ann would welcome correspondence via email.

Alternatively, you can contact our Supporter Liaison Officer Nathan Hosker on slo@htafc.com, via twitter at @htafcslo and on 07947 564690 on home and away match days.

Contact numbers:
- General help line: 01484 484 112
- Fax: 01484 484101
- Website: www.htafc.com

Department Heads

Hospitality - Tracy Nelson - tracy.nelson@htafc.com
Partnerships - John Williams – john.williams@htafc.com
Advertising & Events - Marc Mitchell - marc.mitchell@htafc.com
Retail – Luke Cowan – luke.cowan@htafc.com
Tickets - Sue Beaumont - sue.beaumont@htafc.com
Supporter Partnerships – Robyn Deegan – robyn.deegan@htafc.com
Communications & Marketing - David Threlfall-Sykes - david.threlfall-sykes@htafc.com
PPG Canalside - Lesley Turner - lesley.turner@htafc.com
Promotions - Karen Haigh - karen.haigh@htafc.com
Huddersfield Town Foundation – Julie Sheffield – julie.sheffield@htafc.com
Foundation Head of Sport - Rob Day - rob.day@htafcfoundation.com
Supporter Liaison Officer - Nathan Hosker - slo@htafc.com

If you are unsatisfied by the Club's response, or failure to respond, you can contact:

The Independent Football Ombudsman
Suite 49
57 Great George Street
Leeds
LS1 3AJ

STAFF

Conduct

Huddersfield Town staff will conduct themselves in a courteous manner at all times when dealing with supporters and will strictly adhere to the Premier League's anti-discrimination policy.

Anti-Discrimination Policy

The Club seeks to ensure that the talents of all employees are used to the full and that opportunities afforded to employees and prospective employees will be solely on the grounds of capability. In order that this may be achieved, no employee or job applicant will receive less favourable treatment by the Club on any of the following grounds: gender, marital status, race or ethnic origin, religious belief, age, sexual orientation, disability or any other unjustifiable reason. This policy applies to all current and prospective employees.

The Club is a staunch supporter of ‘Kick It Out’ and the ‘Football v Homophobia’ campaign amongst others.

The Stadium has won praise and awards for its design in relation to disabled facilities and regular consultation with the disability bodies within the district has helped it achieve this.

Details of any changes to the ticketing policy at the Stadium are publicised through the Club's official website, twitter feed, match day programme and advertisements placed in the local paper and other media.

Ticketing

Huddersfield Town will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes.

All ticket sales are subject to terms and conditions and the stadium regulations. For full details on the ticketing policy please visit the tickets section on the website HERE.

Purchasing

HTAFC is committed to making attending matches as simple as possible.

We are committed to offering supporters the option of pay at the turnstile whenever possible.

In 2010/11 it implemented a new system of automated access control and downloadable e-tickets (TicketFast) and it will continue to innovate into the current season.

Match tickets can be purchased in the following ways, subject to ticket allocation and on-sale dates. Please refer to the Club's communication channels for full ticket details of the relevant fixture. When the Club announces on-sale date and times, the same on-sale date and time applies to the online ticket service (booking fees apply).

Before booking home match tickets, please note that its online booking service is the fastest and most effective way of securing your tickets for matches.

Online

In order to ease ticket purchasing, Huddersfield Town has an online ticket purchase system to satisfy demand and increase speed of purchase. Tickets may be purchased 24 hours a day, seven days a week:

- Log on to our home page, htafc.com
- click on 'Tickets'
- click on the sub heading of 'Buy Online'.

If you have not purchased match tickets online before and you are already a Season Card holder, you will need to activate your account. If you are not a Season Card holder you will need to register your details and create an account before being able to purchase tickets online.

The Club will continue to implement 'TicketFast', for every Huddersfield Town home fixture throughout the 2016/17 season. This system allows supporters to print their purchased tickets at home (rather than collect from the box office or have them posted out).

Please note that all online sales will be subject to pre-advertised booking fees, although ‘print at home’ tickets incur no booking fee.

By telephone

Ticket line: 01484 484123

Phonline Opening Hours:
Monday to Friday 9am-5pm
Saturday (match days) 9am until kick-off
Saturday (non-match days) 9am- noon.

You will require your postcode and house number, together with a valid credit/debit card.

In person

Ticket Office Opening Hours: 
Monday to Friday 9am-5pm
Saturday (non-match day) 9am- noon
Saturday (match day) from 9am until kick-off.

Payment Options

All major credit/debit cards are accepted with the exception of American Express and Diners Club Cards.

All card transactions are subject to booking fees and transaction charges as outlined.

In addition, Huddersfield Town offers supporters the chance to pay for their Season Card by instalment plan.

Away Supporters

The Club abides by the Premier League's regulations governing the allocation of tickets to away supporters.

The Club does not charge admission prices to supporters of a visiting club that is higher than those charged to our own supporters for comparable seating. The away supporters' seats are in the Chadwick Lawrence Stand (South Stand) and the comparable home area is the Fantastic Media Family Stand Upper Tier (North Stand). In particular any concessionary rates offered to senior citizens and junior supporters will apply to supporters of a visiting club.

Disabled Access

The Stadium currently has a minimum of 72 wheelchair spaces situated in the Revell Ward Lower Tier, 16 wheelchair spaces in the LV=Britannia Rescue Stand and 16 wheelchair spaces in the Chadwick Lawrence Stand and all have provision for the carer to sit with the supporter.

Details of all ticketing arrangements and its disabled support services can be obtained from its Disability Liaison Officer by contacting 01484 484102; by fax 01484 484101; by email sue.farrell@htafc.com or by post to Sue Farrell, Disability Liaison Officer, Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.

The Club provides support for disabled spectators and their carers and was commended in a NADS (National Association for Disabled Supporters) audit report for its overall facilities and helpful staff. Sue Farrell can be contacted for details of its disabled facilities and ticket allocation (01484 484102).

Pricing

Huddersfield Town will continue to promote greater accessibility of tickets for matches, with a range of prices and facilities that encourage the widest possible support.

The Club recognises the need to encourage the attendance at matches of families and children to help ensure continuity of support in future years. Huddersfield Town has a dedicated family area, the Fantastic Media Stand Upper Tier. This is an exclusive area for home supporters in family groups. Adults without accompanying children will not be admitted except in exceptional circumstances at the discretion of the Club.

The Club has also introduced a ‘Family Value Ticket’ which offers savings for family groups in the Fantastic Media Stand Upper Tier.

Its focus is on choice and value for money - the ticket prices offered are competitive and give wide range for the quality of seating provided.

The Club uses a categorised system for match day pricing of league games categories A-C and PROMO. The categories reflect supporter demand and match day costs. Categories will be published at least 14 days in advance of the match for league games. Prices will increase on match day.

Cup Competitions

Tickets for Cup competitions are priced as home League games or, dependent on the stage of the competition and agreement with the opposition, may be reduced.

Concessions

The Club offers concessionary rates on match tickets for Under-18s and Over-60s.

Disabled tickets are available with free access for the PA or carer (this applies to both match tickets and Season Cards).

League match day pricing offers

During the course of the season the Club may provide special offer prices (in the past these have included ‘Friend for a Fiver’ and ‘Quid a Kid’).

Those special offers are aimed at specific target audiences.

The Club will continue to participate actively in Premier League promotions.

The Club will use complementary tickets to introduce new supporters and reward supporters as it feels is appropriate.

Away Matches

Ticket priority for away matches is as follows:

Category 1 - Terriers on Tour Members AND Blue & White Foundation Members/Patrons who are also Season Card Holders
Category 2 - Season Card Holders
Category 3 - Blue & White Foundation Members and Patrons
Category 4 - General Sale

Should this change at any point during the season it will be advertised on the website.

The complex combination of TV and the EFL, added to Cup fixtures for both the League Cup and the FA Cup, means certain matches may be subject to change of match date and kick-off time. It is the responsibility of the ticket holder to ascertain the rescheduled match date and kick-off time, which is communicated through the Club's communication channels.

Season Card Holder Benefits in the 2016/17 season

HTAFC is committed to giving added benefits to Season Card holders wherever possible. Please find a list below of the intended benefits for the 2016/17 season. This list will be amended and updated throughout the season

Ticket Benefits
- Discount on cup games where agreed by the opposition
- Allocated seat for every home league game (subject to change)
- Superior ticket priority for away games compared with non-Season Card holders (walk up)
- Discounted games for friends and family may be offered during the season
- Free Season Card wallet

Retail Benefits
- Season Card holders late night Christmas shopping event and early access sale event
- Season Card holders discount on replica shirts post-Christmas

Commercial/Hospitality Benefits
- Opportunity to ‘try before you buy’ in White Rose Club at beginning of season (subject to availability)

Other Benefits
- Discount on entry to Academy games at Stadium
- Discounted admission to club events throughout the season (e.g. £2 off Comedy Night at PPG Canalside)

Relocating/Returns/Refunds

Season Card holders who wish to bring a friend or relative to a game will be able to transfer with their friend paying match day price. Where possible exchanges should be carried out prior to match day.

Every effort is made to facilitate the return and redistribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased.

Unwanted tickets should be returned to the Club before the date of the fixture where, providing the card holder has a genuine reason for returning the ticket(s) a full refund will be given.

If any fixture should be postponed before kick-off, ticket holders will be entitled to admission to the re-arranged match. If the match should be abandoned after kick off, ticket holders will be entitled to half price admission to the re-arranged game. Should the match be abandoned after the second half has kicked off, then no refund will be given.

Membership Schemes

The Club runs the following membership schemes:
- Season Card holders
- Blue & White Foundation
- Patrons Club

"Huddersfield Town is Fantastic for Families”

Huddersfield Town is committed to working with young people in "it’s Heartland" and we adopt a policy of encouraging family groups in all areas of the ground. "It’s Heartland" encompasses Huddersfield and the Heavy Woollen district extending into Wakefield, Brighouse and towards the Pennines, Halifax, Leeds and the Holme Valley.

HTAFC is one of just six clubs to have achieved the Football League Family Excellence Award for eight consecutive seasons; this is something the Club is very proud of.

Retail Merchandise

Time limit for returned goods is 28 days after date of purchase.

All goods must be returned in an unworn/unused condition with original packaging (goods will be examined and a form will be completed).

Proof of purchase is required for cash refunds, otherwise credit note/voucher or replacement goods will be offered.

Refunds will be returned according to original payment method.

If there is no receipt and the price has been subsequently reduced, then only the sale price is given as credit note/voucher or replacement goods. Any goods found to be faulty may be given a cash refund. They must be accompanied by proof of purchase on return.

The Club is unable to exchange or refund a custom printed shirt if the size is incorrect (unless it is faulty) or accept responsibility if a player leaves the Club or changes his squad number.

The Club promises that to its knowledge, its products are:
- Of satisfactory quality and safe to use
- Fit for the purpose for which they are sold
- As described (packaging and signage)

Home shirts have a lifespan of one season. Away shirts will be introduced every season and may be used the following campaign as a third kit shirt. If the kit clashes, the Club may use another change of kit. Training kits are changed annually.

N.B. The kit cycle is dependent on kit and main sponsors. From time to time the Club may introduce one-off limited edition shirts (such as the ‘Help for Heroes’ shirt).

Retail ‘Click & Collect' Terms & Conditions

If you are unable to collect the parcel one week after your confirmation email has been sent, the Club will contact you to arrange an alternative delivery. This may include a change of delivery method which could have an effect on the post and packing charges on your order.

In the event that you are not able to collect the parcel before the date specified and we are unable to complete the order, you may be charged a £5 administrative charge.

Corporate Social Responsibility (CSR)

Huddersfield Town is totally committed to achieving best practice and being a good corporate citizen. This involves corporate leadership by creating innovative programmes in our immediate and wider community beyond the industry norm.

The ‘Keep It Up’ (KIU) campaign and Yorkshire Air Ambulance

In 2016/17 the players' training range will once again carry the Yorkshire Air Ambulance logo. The KIU campaign is a unique charitable partnership where the Club will raise the profile of Yorkshire Air Ambulance as a charity and raise money for it as well as the HTAFC Academy. 50p of every £1 raised goes to the Charity and 50p to the Huddersfield Town Football Club Academy. Over £1million has been raised since the scheme's inception in 2009.

As part of the fundraising we are also promoting clothes and shoe recycling through a ‘Bag It Up’ campaign to collect unneeded items.

The Town Foundation

The Huddersfield Town Foundation Ltd is a registered charity which aims to make a significant difference to the lives of children and young people within the community. By investing in the next generation through simple but effective projects and initiatives, the charity actively engages with young people, creating trust, building bonds and forming communities.

In addition, Huddersfield Town also supports many other local charities through this official requests process.

Official Charity Requests

As an organisation, the Club is inundated with requests for support from a huge number of really worthwhile causes.

It is impossible for us to help every one of them and choosing between them has proved incredibly difficult for our staff, as such individual requests cannot be supported.

Charities asking for prizes can put their name down to attend a Charity Day at the Stadium, get a discount on merchandise in the Club’s retail outlets and have the opportunity to get their merchandise signed by the players. Huddersfield Town regrets that other requests for charitable support outside these arrangements will be declined.

For further details, please email rachel.taylor@htafc.com with your contact details and the name of the registered charity you are fundraising for.

Award-winning Community Activities

Huddersfield Town will continue to support the development of community-based projects.

The Club's highly successful and award winning Football in the Community (FITC) programme is managed by The Huddersfield Community Trust and continues to grow and provides many different activities for the community (that include a schools programme, birthday treats and holiday soccer schools which are open to boys and girls of all abilities). It continues to operate from The Zone, a standalone indoor facility adjacent to the Stadium.

FITC seeks to actively encourage more people, especially children, to play and watch football and also educate them in issues including teamwork, racial discrimination, fair play and also how to lead a healthy lifestyle. The Trust and FITC also assists within the community by way of providing help and transport for senior citizens to Day Centres and the disabled, through schemes such as the 'Good Mood League'. It also runs ‘Walking Football’ for over 40s.

Huddersfield Town's FITC department works with over 40 schools per half term and Youth Clubs in projects for social inclusion and cohesion, designed to encourage anti-drug messages and diverting children from anti-social behaviour. For more information on Huddersfield Town FITC ring 01484 484189 or email rob.day@htafcfoundation.com.

The Club has also formed innovative partnerships with:

- Kirklees College, the local further education college based in Huddersfield and Dewsbury. We are forging strong links with young people in education to promote and inspire personal development and sporting excellence.
- Kirklees Active Leisure, a local provider of leisure services in "Our Heartland" which operates 11 public leisure centres. This aims to promote health and fitness through sport.
Safeguarding

The Club is committed to safeguarding children, young people and vulnerable adults and to protect them from harm. All our policies and procedures that are listed below are reviewed regularly to ensure they are in line with current guidance and good practice. The safeguarding policy will be evaluated and reviewed annually and will be subject to Board approval to ensure it remains in line with statutory guidance and relevant to the work of the organisation.

- Recruitment and selection
- Inclusion and probationary reviews
- Supervision and appraisals
- Training and development
- Health and safety
- Disciplinary policy and grievance procedures
- Complaints policy and procedures
- Code of professional conduct
- Equal opportunities
- Email, internet and telephone policy
- Whistle blowing policy
- Data protection

The Huddersfield Town 'Success Centre'

Huddersfield Town’s Success Centre is situated at the Stadium and has been operating since April 1999. The 'Success Centre' is aimed at young people who have been identified by their school as those who may benefit from intensive work in numeracy and literacy through IT.

The Club actively hosts and supports the centre by providing football related rewards and access to players as incentives for children.

The centre also works with local community groups through family learning initiatives and U3A.

Communication

Huddersfield Town recognises that it must communicate proactively and widely with all its supporters and stakeholders. The Club is particularly proud of our relationship with supporters clubs and will continue to positively respond to branch requests for Club officials to attend meetings.

The Club will communicate with stakeholders, supporters and the general public on regular intervals through forums, questionnaires and focus groups and by the publication of current policies on major issues in a clear and precise manner.

All major news and announcements are publicised through the official website, the Club's social media feeds and through the local media. Information is also being passed on through frequent supporters' meetings attended by Club officials.

We will use all available media in particular:

- htafc.com
- htafccommercial.com
- Twitter: @htafcdotcom, @htafctickets, @htafcbusiness, @htafccanalside, @htafcmegastore, @townfoundation
- Facebook (www.facebook.com/htafcdotcom)
- Instagram: @htafcdotcom
- Snapchat: @htafcsnap
- BBC Radio Leeds
- Independent radio networks
- Local papers (including, but not exclusive to, the Huddersfield Examiner)
- Customer Relationship Management - direct email communication to our 130,000 contacts
- SMS
- Bluetooth messaging

The Club will endeavour to publicise changes to membership schemes, as they are known, via standard channels of communication including the Stadium reception, Stadium Superstore, official website, match day programme and direct mailings.

The Club welcomes and actively encourages communication, interaction and engagement with supporters, including via Q&As, fan meetings and social media.

However, foul, abusive, insulting, indecent or threatening words or behaviour towards the Club, its staff or players and fellow supporters is unacceptable and will not be tolerated.

In addition, where the misconduct contains reference to any one or more of a person’s ethnic origin, colour, race, nationality, faith, gender, sexual orientation or disability, or are of a sexual nature including pertaining to LGBT or BAME then this will be deemed as aggravating matters and the Club shall consider the imposition of an increased sanction.

The Club reserves its right to take reasonable action in response, as it sees fit - including but not limited to, withdrawing Season Cards, memberships, refusing access to games, banning from the Stadium and other Club facilities and blocking on social media.

Where appropriate relevant football, supporter and judicial authorities may also be informed.

Supporter Consultation

The Club engages in a two-way relationship with supporters in anything from ad-hoc meetings involving one supporter group member, to organised meetings which involve Club department heads and a representative from each supporter group.

In the 2013/14 season, the Club also introduced the ‘All Together Town’ fan engagement programme which involves Directors and Club staff meeting with a panel of supporters 4-6 times per season to feedback on important issues. Further to this, the Club sends surveys out to the wider fanbase at intervals during the season. This is something the Club will be continuing with in the 2016/17 season. Minutes are published on htafc.com.

In August 2014, Nathan Hosker was appointed as the Club’s voluntary Supporter Liaison Officer and he can be contacted on slo@htafc.com, via twitter at @htafcslo and on 07947 564690 on home and away match days.

Huddersfield Town is also a full participant in the EFL National Fans Survey which researches the behaviour attitude and experience of fans from all Clubs in the EFL.

The Club continues to develop ways in which to consult supporters and supporter groups. The Club holds corporate events throughout the season where directors, management and playing staff are accessible to our sponsors in an informal atmosphere.

The Club also organises variations on the 'open-day' theme, when fans can meet the players and management.

Stadium

If you are visiting the Club to watch a game, check out its ‘Fan Guide’ on the website.

Of the 24,500 capacity there are approximately 17,000 Season Card holders. A maximum of 4,052 tickets are available to the visiting Club, all in covered areas, and the balance is available to non-Season Card holders.

The Club introduced a full no smoking policy at the Stadium from the start of season 2007/08, which includes all areas (seating, concourses, corporate hospitality lounges, toilets etc). There is no re-admittance if supporters want to leave the Stadium to smoke. This includes e-cigarettes and vapours.

Huddersfield Town practices a zero tolerance policy towards racism and anti-Semitism. National anti-racism campaigns have been fully endorsed by the Club such as ‘Football vs. Homophobia’, 'Kick It Out’ and ‘Show Racism the Red Card'. Huddersfield Town are committed to meeting the Racial Equality Standard for professional football Clubs.

Racial, homophobic, transphobic or other discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more matches.

The Club makes its supporters’ safety a top priority and works closely with all parties. The Club meets with all its site partners at least every two weeks and in advance of all matches and events at the Stadium for events planning and safety team meetings.

These include Police and all emergency services, the Stadium Safety Officer, Stadium Safety Certificate holder, its Stadium teams and representatives from all other users of the Club’s site.

Parking

There are two official car parks at the ground on a Huddersfield Town match day; the St Andrew’s Road car park, capacity 456, and the Town Avenue car park, capacity 336.

Season Card holders have first refusal on these spaces and any remaining spaces go on sale on a match by match basis.

GROUND REGULATIONS

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League and the English Football League (EFL) in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.

"Club" means this football club.

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.

"Material" means any audio, visual or audio-visual material or any information or data.

“Football Authority” means each of the English Football League (EFL), the Premier League, The Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football

1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

1.1 that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or

1.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

2 On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).

3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

5 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

6 All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

7 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

8 Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Club’s management.

9 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

11 The following acts are offences under the Football (Offences) Act 1991 (as amended):

11.1 The throwing of any object within the Ground without lawful authority or excuse.

11.2 The chanting of anything of an indecent or racialist nature.

11.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse. Conviction may result in a Banning Order being made.

12 All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

13 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

15 EFL stadia are smoke-free and smoking is not permitted inside the Ground.

16 Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

17 Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

17.1 Attempting to enter the Ground or being inside the Ground whilst drunk;

17.2 Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.

18 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

19 Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and the EFL. You further agree (if and whenever required to do so by the Club and/or the EFL) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the EFL absolutely and with full title guarantee.

20 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

21 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club - or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground and/or “blacklist”, any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.

22 CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, for example to record prohibited behaviours as referenced in paragraphs 9 and 10. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.

23 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.

24 By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

25 Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

26 Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.

Catering

The Stadium's catering is provided by Sodexo. Sodexo is the third party contracted by KSDL (the stadium owner) to provide exclusive services to the Stadium including HTAFC on match days and at events.

The Club will seek to continue to improve their operations and service by regularly monitoring supporter thoughts and feedback and speaking with Sodexo and KSDL.

Data

Huddersfield Town may collect personal information about you whenever you contact the Club, for example, in writing, by phone, fax, e-mail or SMS, or visit the Huddersfield Town websites. The information we may collect includes: (a) your name, age, gender, postal and e-mail addresses, landline, fax and mobile; (b) your membership details (c) the username and password you use to access restricted areas of the Huddersfield Town website.

Huddersfield Town, its affiliated companies and sponsors may use your information: (a) to contact you with news and features concerning Huddersfield Town; (b) to contact you with details or products and services which may interest you; (c) to process any transaction you make with us: and (d) to personalise the content of our website in accordance with your preferences.

Except as set out in the above, we will not disclose or share your information with any third party, except where required by law or in connection with the sale of all (or substantially all) of the Club's assets.

If you have already registered for such additional offers and wish to change your preferences, please email Richard Mills, the Club’s CRM Manager on richard.mills@htafc.com.

You have a right to ask for a copy of your information and to correct any inaccuracies; please write or email the Club.