About Huddersfield Town
Formed in 1908, Huddersfield Town has one of the proudest histories of any club in English football. Recognised as one of the most successful English clubs of all time, we were the first to win the English League title three times in a row in 1924, 1925 and 1926. This is a feat that has only been repeated by three other teams; Arsenal, Manchester United and Liverpool.
The Club embarked upon a 'New Era' when Dean Hoyle became Chairman in 2009. We are the Yorkshire Club and have formed innovative partnerships with Kirklees College, Thornton + Ross and Umbro to name a few. Our unique collaboration with charity the Yorkshire Air Ambulance has raised over £320,000 since its inception in 2009.
During the 'New Era', Huddersfield Town has been nominated for an impressive nine accolades at the Football League Awards, scooping the titles of 'Family Club of the Year' and 'Best Matchday Programme' as well as being highly commended in the Marketing and Community categories.
The most recent Football League Independent Supporters Survey carried out in 2010 ranked Huddersfield Town first out of all 72 Clubs at communication with supporters, attracting new fans and creating a match day experience.
A ten point pledge has been outlined by the Board of Directors which underpins the Club's values. Those pledges are:
honesty, integrity, trust, commitment, quality, pride, respect, character, value and success.
Simply, our history serves as an inspiration for our future as we build a Club that our supporters can be proud of.
For all the latest news, gossip and views from Huddersfield Town follow us on our two social media sites and on our website
Twitter - @htafcdotcom
Facebook - www.facebook.com/officialhuddersfieldtown
Website - htafc.com
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Customer Charter 2011/12
The Huddersfield Town Customer Charter outlines our principal commitments and policies, including those for ticketing, to ensure transparency and accountability.
Huddersfield Town is always reviewing key policies and these may change during the course of the season; if they do, this Charter will be updated.
Huddersfield Town is committed to providing an excellent quality customer service and a value for money match day experience. They are an integral part of our pledges.
Mission statement
The Club's strategy is unchanged from the start of the "New Era"
"….working together to be a successful, sustainable and financially viable football Club, that we can all take pride in…."
Our values will be at the heart of everything we do:
·Honesty - we will be fair, truthful and morally upright
·Integrity - we will be steadfast and adhere to high principles and professional standards
·Trust - we will give people confidence in the good qualities of the Club, especially fairness, honour and ability
·Commitment - we will be devoted and dedicated to the Club, the players, the fans and our Community
·Pride - we will recognise the importance of all the Club's efforts and achievements; that have made Yorkshire and our Club great
·Respect - we will have high regard, recognition and appreciation for everyone we deal with
·Quality - we will strive to have highest standard we can in everything undertaken by the Club
·Value - we will provide value for money
·Success - we will be driven and focused on achieving individual, collective and Club success
·Character - we will be courageous, straight talking, and entrepreneurial together with all our other qualities and values that is what will make Huddersfield Town distinctive
From our mission statement and values we make a 10 point pledge to our supporter, people and community to be:
··Always Sincere, Never Pretentious
··Always Positive, Never Down Hearted
··Always Personal, Never Condescending
··Always Striving, Never Pushy
··Always Straight Talking, Never Lecturing
··Always Leading, Never Dictating
··Always Confident, Never Arrogant
··Always Inspiring, Never Depressing
··Always Honest, Never Deceitful
··Always HTFC, Never Self Interested
Objectives
The Club will:
··Improve the match day experience; on and off the pitch
··Improve quality and breadth of communication with supporters groups
··Create an inspiring environment where people want to be associated
··Maintain high level of commitment to all our supporters, especially families and young supporters
··Be seen as entrepreneurial, courageous, confident and willing to take a risk
··Develop further its work in our community
··Attract new people to its following
··Become the place to be seen, be the place to do business, the place to bring your family and the place to enjoy football
··Embrace new business, youth and fresh thinking
··Have an open door policy, it will be accessible - everyone is welcome to enjoy a family or business or social day out that will entertain and cross all divides
Customer Service
Our Customers
Huddersfield Town's customers are defined as:-
·Individual supporters, whether:
- Season Ticket holders
- Blue & White Foundation members,
- Patrons,
- Our Town members,
- Team Terrier members
- White Rose Club members or
- Casual attendees.
· Corporate members, whether season ticket holders or casual non-match day visitors to the stadium
· Retail customers in the Stadium Superstore, Sporting Pride Store or online
· Visitors to our offices and Club
· Huddersfield Town staff
Huddersfield Town regards excellent customer service as a top priority for the business.
Any complaints or general enquiries are initially channelled into our general enquiries line 01484 484112, and then routed to the relevant department if the enquiries operative is not able to give a satisfactory answer.
General enquiries response times may vary due to the high volume of calls, particularly when match tickets go on sale.
It is the Club's policy to respond to customers within a maximum of seven working days and this will be done either by telephone, email or letter. If it is not possible to provide a full response at that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.
Please specify on the address what the issue is about; for example, the full address should be Ticketing Complaint, Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.It will then be routed to the correct department.
If a customer is not satisfied with the immediate response, or if the issue is more complex, put the complaint or enquiry in writing either by email to nicola.stead@htafc.com or by letter to Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.
The Club's customer service contacts are Sue Beaumont, Ticket Office Manager and Ann Hough, Operations Director. They are based at Stadium Way, Huddersfield, HD1 6PX. The stadium office hours are Monday to Friday 9am and 5pm and on match days from 9am until kick-off. Out of hours, we would welcome correspondence via email.
Contact numbers:
··General help line: 01484 484 112
··Sue Beaumont: 01484 484103 sue.beaumont@htafc.com
··Ann Hough: 01484 484105 ann.hough@htafc.com
··Fax: 01484 484101
··Website: www.htafc.com
Department Heads
··Commercial - Tracy Nelson - tracy.nelson@htafc.com
··Ticket - Sue Beaumont - sue.beaumont@htafc.com
··Communications - David Sykes - david.sykes@htafc.com
··Business Development- Mark Davies - mark.davies@htafc.com
··Retail - Michele Adamson-Biott - retail@htafc.com
·Canalside - Stuart Leach - info@canalsidesports.com
··Lottery - Karen Haigh - karen.haigh@htafc.com
··Football In The Community - Paul France - paul.thezone@btconnect.com
Staff
Conduct
Huddersfield Town staff will conduct themselves in a courteous manner at all times when dealing with customers and will strictly adhere to The Football League's anti-discrimination policy.
Anti-Discrimination Policy
The Club seeks to ensure that the talents of all employees are used to the full and that opportunities afforded to employees and prospective employees will be solely on the grounds of capability. In order that this may be achieved, no employee or job applicant will receive less favourable treatment by the Club on any of the following grounds: gender, marital status, race or ethnic origin, religious belief, age, sexual orientation, disability or any other unjustifiable reason. This policy applies to all current and prospective employees.
The Stadium has won praise and awards for its design in relation to disabled facilities and regular consultation with the disability bodies within the district has helped us achieve this.
Details of any changes to the ticketing policy at the Stadium are publicised through the Club's official website, match day programme and advertisements placed in the local paper and other media.
Ticketing
Huddersfield Town will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes.
All ticket sales are subject to terms and conditions and the stadium regulations. For full details on the ticketing policy please visit the tickets section on the website www.htafc.com
Purchasing
HTFC is committed to making attending matches as simple as possible.
We are committed to offering customers the option of pay at the turnstile whenever possible.
In 2010/11 we implemented a new system of automated access control and downloadable e-tickets (TicketFast) and we will continue to innovate into the current season.
Match tickets can be purchased in the following ways, subject to ticket allocation and on-sale dates. Please refer to the Club's communication channels for full ticket details of the relevant fixture. When the Club announces on-sale date and times, the same on-sale date and time applies to the online ticket service (booking fees apply).
Before booking home match tickets, please note that our online booking service is the fastest and most effective way of securing your tickets for matches.
Online
In order to ease ticket purchasing, Huddersfield Town has an online ticket purchase system to satisfy demand and increase speed of purchase. Tickets may be purchased 24 hours a day, seven days a week
·Log on to our home page htafc.com and
·click on 'Tickets' and then
·click on the sub heading of 'Buy online'.
If you have not purchased before, you will need to register your details and create an account before being able to purchase tickets online
We will seek to implement 'TicketFast', for every Huddersfield Town home fixture throughout the 2011/12 season. This system allows supporters to print their purchased tickets at home (rather then collect from the box office or have them posted out).
Please note that all online sales will be subject to pre-advertised booking fees.
By telephone
Ticket line 01484 484123, Monday to Friday 9am-5pm and Saturday (non-match days) 9am-12noon.You will require your postcode and house number, together with a valid credit/debit card.
In person
At the ticket office, open Monday to Friday 9am-5pm, Saturday (non-match day) 9am-12noon and Saturday (match day) from 9am until kick off.
Payment Options
All major credit/debit cards are accepted with the exception of American Express and Diners Club Cards.
All card transactions are subject to booking fees and transaction charges as outlined.
In addition, Huddersfield Town offers supporters the chance to pay for their season ticket by instalment plan.
Away Supporters
The Club abides by the Football League's regulations governing the allocation of tickets to away supporters.
The Club does not change admission prices to supporters of a visiting Club which are higher than those charged to our own supporters for comparable seating. The Away supporters' seats are in the Pink Link stand (South Stand) and the comparable home area is the Fantastic Media Family stand Upper Tier (North Stand). In particular any concessionary rates offered to senior citizens and junior supporters will apply to supporters of a visiting Club.
On occasion the Home and Away fans will share a segregated Pink Link stand.
Disabled Access
The Stadium currently has a minimum of 72 wheelchair spaces situated in the Direct Golf Lower Tier and Britannia Rescue stand and 16 wheelchair spaces in the Pink Link stand and all have provision for the carer to sit with the supporter.
Details of all ticketing arrangements and our disabled support services can be obtained from our Disability Liaison Officer by contacting 01484 484102 by fax 01484 484101 by e-mail sue.farrell@htafc.com or by post to Sue Farrell, Disability Liaison Officer, Huddersfield Town, Huddersfield, HD1 6PX.
The Club provides support for disabled spectators and their carers and was commended in a NADS (National Association for Disabled Supporters) audit report for its overall facilities and helpful staff. Sue Farrell can be contacted for details of our disabled facilities and ticket allocation (01484 484 102).
Pricing
Huddersfield Town will continue to promote greater accessibility of tickets for matches, with a range of prices and facilities that encourage the widest possible support.
The Club recognises the need to encourage the attendance at matches of families and children to help ensure continuity of support in future years. Huddersfield Town has a dedicated family stand the "Fantastic Family Stand" with over 4000 seats available. This is an exclusive stand for home supporters in family groups. Adults and OAPs without accompanying children will not be admitted except in exceptional circumstances at the discretion of the Club.
There is concessionary pricing for existing juvenile season ticket holders in other areas of the stadium also for both Football League and Cup games.
Our focus is on choice and value for money - the ticket prices offered are competitive and give wide range for the quality of seating provided.
We offer special concessions on a match by match basis and free admission for children on occasion.
The Club uses a categorised system for match day pricing of league games. The categories reflect customer demand and match day costs. Categories will be published at least 14 days in advance of the match for league games.
Cup Competitions
Tickets for Cup competitions are priced as home League games or dependent on the stage of the competition and agreement of the opposition may be reduced.
Concessions
We offer concessionary rates on match tickets for under 16's, over 60's and full time students (on production valid ID).
Under 8s can pre-purchase tickets from the ticket office prior to match day when purchased with an adult ticket. Prices are £10 for category A games and £5 for category B & C games.
Disabled tickets are available with free access for the PA or carer (this applies to both match tickets and season tickets)
League match day pricing offers
During the course of the season we will provide special offer prices (in the past these have included "Friend for a Fiver", "Kid a Quid", "Access all Areas")
These special offers are aimed at specific target audiences
We will continue to participate actively in Football League promotions
We will use complementary tickets to introduce new customers and reward customers as we feel is appropriate
Away Matches
Ticket priority for away matches is as follows:
Category 1 covers supporters in the following groups:
Season Ticket Holder & Blue & White Foundation Members who also has a specified number of away ticket stubs
Season Ticket Holder & Patron who also has a specified number of away ticket stubs
Category 2 covers supporters in the following groups:
Season Ticket Holder & Blue & White Foundation Members
Season Ticket Holder & Patron
Season Ticket Holder with a specified number of away ticket stubs
Category 3 - Season Ticket Holders
Category 4 - General Sale
The number of away stubs required will be determined depending when the fixture falls.
During 2010/11 we have plans to change this category prioritisation to a "points" based system.
The complex combination of TV, the Football League, added to Cup fixtures for both the League Cup and the FA Cup, means certain matches may be subject to change of match date and kick off time. It is the responsibility of the ticket holder to ascertain the rescheduled match date and kick off time, which is communicated through the Club's communication channels.
During the 2011/12 season we intend to introduce a new priority system based on "points".Supporters will accumulate points for:
·purchasing season tickets
·being members of Club schemes
·purchasing advance tickets for away games
Details will be issued through the Club's communication channels during the year as required.
Relocating/Returns/Refunds
Season ticket holders who wish to bring a friend or relative to a game will be able to transfer with their friend paying match day price. Where possible exchanges should be carried out prior to match day
Every effort is made to facilitate the return and redistribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994): any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased.
Unwanted tickets should be returned to the Club before the date of the fixture where, providing the ticket holder has a genuine reason for returning the ticket(s) a full refund will be given.
If any fixture should be postponed before kick-off, ticket holders will be entitled to admission to the re-arranged match. If the match should be abandoned after kick off, ticket holders will be entitled to half price admission to the re-arranged game. Should the match be abandoned after the second half has kicked off, then no refund will be given.
Loyalty and Membership Schemes
The Club runs the following loyalty and membership schemes:
·Season Ticket holders
·Blue & White Foundation
·Team Terriers - Official junior membership for u16s of Huddersfield Town. It has two levels, Team Terriers 1 & Team Terriers 2
-Team Terriers 1 is a FREE membership exclusively available to all junior Season Ticket holders, children of Blue & White Foundation members, Terriers 7's Scheme and Young Terriers members
-Team Terries 2 is the advanced and upgraded level of Team Terriers and is available for any Huddersfield Town supporter under 16 (including TT1 members) and is priced at £10
·Our Town - for individuals over 16.Our Town is the adult membership scheme of Huddersfield Town. Perfect for those supporters who come regularly who are not in a position to commit to a full season ticket it offers a raft of ticket based benefits, including priority ticketing. Membership is priced at £30
·Patrons Club.The Huddersfield Town Patrons is the longest running members Club at Huddersfield Town, founded in 1985.Since its formation it has contributed over £500,000 to youth development of the Club and currently boasts around 500 members. The membership has many exclusive benefits, one of which is special access to those at the helm of Huddersfield Town, and is priced at £50 for the season, or £12.50 per quarter
Huddersfield Town is Fantastic for Families
Huddersfield Town is committed to working with young people in "Our Heartland" and we adopt a policy of encouraging family groups in all areas of the ground. "Our Heartland" encompasses the Heavy Woollen district extending into Wakefield, Brighouse and towards the Pennines, Halifax, Leeds and the Holme Valley.
We are rightly proud of our achievements in making our Club attractive to families.
Retail Merchandise
Time limit for returned goods is 28 days after date of purchase.
All goods must be returned in an unworn/unused condition with original packaging. (Goods will be examined and a form will be completed).
Proof of purchase is required for cash refunds, otherwise credit note/voucher or replacement goods will be offered.
Refunds will be returned according to original payment method.
If no receipt and the price has been subsequently reduced, then only the sale price is given as credit note/voucher or replacement goods. Any goods found to be faulty may be given a cash refund. They must be accompanied by proof of purchase on return.
We are unable to exchange or refund a custom printed shirt or accept responsibility if a player leaves the Club or changes his squad number.
We promise that to our knowledge our products are:
·Of satisfactory quality and safe to use
·Fit for the purpose for which they are sold
·As described. (Packaging and signage)
Home Shirts have a lifespan of 1 season. Away shirts will be introduced every season and used the following campaign as a third kit shirt. Training kits are changed annually. N.B. The kit cycle is dependent on kit and main sponsors.From time to time the Club may introduce one-off limited edition shirts (such as the YAA shirt)
Whenever possible, the Club will consult fans and ask them to vote for their favourite kit design.
Corporate Social Responsibility (CSR)
Huddersfield Town is totally committed to achieving best practice and being a good corporate citizen. This involves corporate leadership by creating innovative programmes in our immediate and wider community beyond the industry norm.
"Keep it Up" and Yorkshire Air Ambulance
In 2011/2012 the players' training range will once again carry the name Yorkshire Air Ambulance. This is a unique charitable partnership where the Club will raise the profile of Yorkshire Air Ambulance as a charity and raise money for it in a campaign known as "Keep It Up". 50p of every £1 raised goes to the Charity and 50p to the Huddersfield Town Football Club Academy. We have raised over £320,000 since the scheme's inception in 2009.
As part of the fundraising we are also promoting:
·Mobile phone recycling
·Clothes and shoe recycling through a "Bag-it-up" campaign to collect old items
In addition, Huddersfield Town also supports many other local charities through this official requests process.
Official Charity Requests
As an organisation we are inundated with requests for support from a huge number of really worthwhile causes.
It is impossible for us to help every one of them and choosing between them has proved incredibly difficult for our staff.
In response to requests we have launched an Official Charity Partnership scheme for registered charities to become formally involved with us. This allows us to maximise the impact we can have.
The Official Charity Partnership gives charities the opportunity to earn more income and donations, and get more exposure and publicity for their cause by working with the Football Club and its supporters.
We are working with a growing number of charities both locally and nationally under this scheme.
Unfortunately this means we do not donate to individual fundraising campaigns or requests - only from registered charities themselves.
If you are a charity and interested in finding out more about becoming a Charity Partner please email mark.davies@htafc.com or write (on official headed paper) to Mark Davies, Huddersfield Town Football Club, Stadium Way, Huddersfield, HD1 6PX. We will only reply to letters received on official headed paper.
Award-winning Community Activities
Huddersfield Town will continue to support the development of community-based projects.
The Club's highly successful and award winning Football in the Community (FITC) programme is managed by The Huddersfield Sporting Pride Community Trust and continues to grow and provides many different activities for the community (that include a schools programme, birthday treats and holiday soccer schools which are open to boys and girls of all abilities). It now operates from The Zone, a standalone indoor facility adjacent to the Stadium.
The Trust and FITC seeks to actively encourage more people, especially children, to play and watch football and also educate them in issues including teamwork, racial discrimination, fair play and also how to lead a healthy lifestyle. The Trust and FITC also assists within the community by way of providing help and transport for old age pensioners to Day Centres and the disabled, through schemes such as the 'Good Mood League'.
For example, Huddersfield Town's FITC department works with over 40 schools per half term and Youth Clubs in projects for social inclusion and cohesion, designed to encourage anti-drug messages and diverting children from anti-social behaviour. For more information on Huddersfield Town FITC ring 01484 484189 or email nigel.thezone@btconnect.com
We have also formed innovative partnerships with:
·Kirklees College, the local further education college based in Huddersfield and Dewsbury. We are forging strong links with young people in education to promote and inspire personal development and sporting excellence.
·Kirklees Active Leisure, a local provider of leisure services in "Our Heartland" which operates 11 public leisure centres. This aims to promote health and fitness through sport.
During the year it is intended that the Club will support The Huddersfield Town Foundation.This is a new organisation which is being formed to help provide life experiences to local children.
The Huddersfield Town 'Success Centre'
Huddersfield Town Study Support Centre started operating in April 1999 and celebrated its 10th anniversary in 2009. Last season it underwent a rebranding and is now known as the 'Success Centre, running from the Zone.
The 'Success Centre' is aimed at children aged between 10 and 14 who have been identified by their school as those who may benefit from intensive work in numeracy and literacy through IT.
The Club actively hosts and supports the centre by providing football related rewards and access to players as incentives for children.
The centre also works with local community groups and provides sessions for children on Friday evenings in term time over a period of ten weeks and during the school term.
Huddersfield Town were the first Club in the Country to open a Study Support Centre Satellite in the local community. It predominantly, but not exclusively, helps children from ethnic backgrounds to learn through sport. The satellite was opened in Thornton Lodge a predominantly ethnic area of Huddersfield which has strong links with local community leaders.
Communication
Huddersfield Town recognises that it must communicate proactively and widely with all its supporters and stakeholders. The Club is particularly proud of our relationship with supporters Clubs and will continue to positively respond to branch requests for Club officials to attend meetings
The Club will communicate with stakeholders, supporters and the general public on regular intervals through forums, questionnaires and focus groups and by the publication of current policies on major issues in a clear and precise manner.
All major news and announcements are publicised through the official website, the Club's social media feeds and through the local media. Information is also being passed on through frequent supporters' meetings attended by Club officials.
We will use all available media in particular
·Htafc.com
·Htafccommercial.com
Twitter (www.twitter.com/htafcdotcom) and
Facebook (www.facebook.com/officialhuddersfieldtown)
·BBC Radio Leeds
·Independent radio networks
·Local papers including, but not exclusive to, the Huddersfield Examiner)
·Customer Relationship Management - direct email communication to our 120,000 contacts
·SMS
·Bluetooth messaging
We will endeavour to publicise changes to membership schemes, as they are known, via standard channels of communication including the Club reception, Stadium Superstore, official website, match day programme and direct mailings.
Supporter Consultation
Club directors and officials meet regularly with supporter groups under the umbrella of Huddersfield Town Supporters Association as well as in a variety of specific forums.
The Club engages in a two-way relationship with customers in anything from ad-hoc meetings involving one supporter group member, to organised meetings which involve Club department heads and a representative from each supporter group.
Since the 2009/10 season, Huddersfield Town has hosted Fans Forums, four times a season. The main meetings are supplemented by smaller meetings between the Club and individual representatives of the forum. Senior Club directors generally attend all meetings.These have been extended to take place both local to Huddersfield and also in London and the South East.
Huddersfield Town is also a full participant in the Football League National Fans Survey which researches the behaviour attitude and experience of fans from all Clubs in the Football League.
The Club continues to develop ways in which to consult customers and supporter groups. The Club holds corporate events throughout the season where directors, management and playing staff are accessible to our sponsors in an informal atmosphere. The Club also organises variations on the 'open-day' theme, when fans can meet the players and management.
Stadium
Click HERE to download a Stadium plan.
Of the 24,500 capacity we have approximately 10,000 Season Card holders. A maximum of 4,052 tickets are available to the visiting Club, all in covered areas, and the balance is available to non-season ticket holders.
We introduced a full no smoking policy at the Stadium from the start of season 2007/08 which includes all areas (seating, concourses, corporate hospitality lounges, toilets etc. There is no re-admittance if supporters want to leave the stadium to smoke.
Huddersfield Town practices a zero tolerance policy towards racism and anti-Semitism. National anti-racism campaigns have been fully endorsed by the Club such as 'Lets Kick Racism out of Football' and Show Racism the Red Card'. Huddersfield Town are committed to meeting the Racial Equality Standard for professional football Clubs.
We make our customers' safety a top priority. We work closely with all parties. We meet with all our site partners at least every two weeks and in advance of all matches and events at the stadium for events planning and safety team meetings.
These include Police and all emergency services, the Stadium Safety Certificate holder, our stadium teams and representatives from all other users of our site.
Parking
There are two official car parks at the ground on a Huddersfield Town match day; the St. Andrews Road car park, capacity 456, and the Town Avenue car park, capacity 336.
Season Card holders have first refusal on these spaces, which cost £175 in Town Avenue and £150 in St. Andrews Road on a seasonal basis.
Any remaining spaces go on sale on a match by match basis, with a space in either car park costing £6.
Ground Regulations
Click HERE for the 201 Ground Regulations in PDF format.
Ejection from the ground
Should a supporter be ejected from the Stadium by the safety team or Police, this matter will be dealt with away from match day in the form of a dedicated meeting.
Individuals ejected will not be allowed re-entry into the stadium until the incident has been dealt with by the Club and the Stadium's Safety Officer.
This process will not commence until after a cooling off period of no less than 24 hours.
The individual in question will then receive a letter from the Safety Officer regarding the incident. Before any readmission is allowed the individual must attend a meeting with the Stadium Safety Officer and a Huddersfield Town Director to discuss the incident; ensure all parties agree the issue is resolved and take appropriate action.
Only after completion of this process will the individual be allowed back in the ground to attend Huddersfield Town matches.
Catering
The Club's catering will be provided by Lindley Catering from the beginning of the 2011/12 season. Lindley is the third party contracted by KSDL (the stadium owner) to provide exclusive services to HTFC. We will seek to continue to improve their operations and service by regularly monitoring customer thoughts and feedback. Comments and suggestions regarding catering at the Stadium are welcomed via General Manager Gareth Hardcastle at the following email address gareth@ksdl.org.uk.
Data
Huddersfield Town may collect personal information about you whenever you contact us, for example, in writing, by phone, fax, e-mail or SMS, or visit the Huddersfield Town websites. The information we may collect includes: (a) your name, age, gender, postal and e-mail addresses, landline, fax and mobile; (b) your membership details (c) the username and password you use to access restricted areas of the Huddersfield Town website.
Huddersfield Town, its affiliated companies and sponsors may use your information: (a) to contact you with news and features concerning Huddersfield Town; (b) to contact you with details or products and services which may interest you; (c) to process any transaction you make with us: and (d) to personalise the content of our website in accordance with your preferences.
Except as set out in the above, we will not disclose or share your information with any third party, except where required by law or in connection with the sale of all (or substantially all) of our the Club's assets.
If you have already registered for such additional offers and wish to change your preferences, just email details or send a postcard with your details to Huddersfield Town, Stadium Way, Huddersfield, HD1 6PX.
You have a right to ask for a copy of your information and to correct any inaccuracies, please write or email to the Club.
